Your customers
- Students and job seekers
- Farmers and labourers
- Pensioners
- Small traders (GST, ITR)
- Villagers needing certificates and scheme enrolments
Finance, insurance and kiosks · Shops and showrooms
MatruOS for a CSC or e-Mitra digital seva kiosk
Set up the way a CSC or e-Mitra digital seva kiosk runs: service charges on government and citizen services (fixed by the portal or state), commissions on bill payments, recharges, insurance, PAN and travel bookings, plus printing, photocopy, lamination, scanning and photo charges. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
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What this solves
What a CSC or e-Mitra digital seva kiosk deals with today, and what MatruOS sets up for it
Today
Wallet balances across 4-6 portals never match the cash drawer. Customers keep asking about application status; rejections found late.
In MatruOS
MatruOS sets up 8 routines, 1 workflow, 4 registers and 7 licences for a CSC or e-Mitra digital seva kiosk, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
- Government department or service provider
- portal (CSC, e-Mitra)
- VLE or kiosk
- citizen
Your suppliers
- CSC SPV and state e-governance portals (wallets, IDs)
- PAN and Aadhaar agencies
- Utility and recharge aggregators
- Paper and toner dealers
- Internet provider
- Computer repairer
Credit and cash
Customers pay cash or UPI on the spot; portals take prepaid wallet balances; commissions credited to wallet daily or monthly
Daily cash-in from customers, daily wallet top-ups; money locked in 4-6 wallets; peaks around deadlines
Your screens use your words
OrderJobItemServiceInvoiceReceiptproductServiceSupplierPortal
How it works
How MatruOS is set up for a CSC or e-Mitra digital seva kiosk
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "CSC / e-Mitra digital seva kiosk", typed when you sign up.
- Recognised as a CSC or e-Mitra digital seva kioskRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a CSC or e-Mitra digital seva kiosk
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Totals fees and service charges, matches wallet usage per portal, and flags gaps between jobs, wallets and cash
Works it out and shows you
Lists submitted applications by age and portal, and drafts messages to customers whose applications are ready or rejected
Asks you before sending
Lists upcoming exam, job, scholarship and scheme deadlines and drafts messages to past customers who may need them
Asks you before sending
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How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
9:00 amOpening wallet balances and system check
- 1Note opening balance in each portal wallet
- 2Top up wallets expected to run short today
- 3Check biometric device, printer, toner and paper
11:30 amPending and rejected applications follow-up
- 1Check status of submitted applications on each portal
- 2Call customers whose applications were rejected or are ready
8:00 pmDay-end wallet and cash tally
- 1Total government fees and service charges in the job book
- 2Match wallet usage per portal with the job book
- 3Count cash and UPI; note difference
Every week
MonForm and scheme deadline alerts to customers
- 1List exam, job, scholarship and scheme last dates in the next 2 weeks
- 2Message past customers who may need them
SatPaper, toner and pouch reorder
- 1Count reams, toner and pouches; order before stock runs below one week
Every month
5thMonthly commission check by portal
- 1Download each portal's commission statement
- 2Match with jobs done and raise tickets for missing commission
Every year
MarCSC ID, kiosk agreement and police registration renewal
- 1Check CSC ID status, kiosk authorisation and any cyber cafe registration
- 2Clear user log older than one year as per policy
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
Customer form job
- 1Documents checked against form list
- 2Form filled and preview shown
- 3Customer confirms detailsNeeds approval
- 4Fee paid and submitted
- 5Printout given and documents returned
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
Daily job book
Wallet and cash tally
Cyber cafe user log
Customer deadlines
Filling a form for a customer
No rejection for our mistake and no misuse of the customer's documents
Cyber cafe user identity and logs
Follow the cyber cafe rules and protect the shop if a user misuses a computer
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| Online exam or job form filling (service charge) | 998599 | 18% |
| Income, caste or domicile certificate application (service charge) | 998599 | 18% |
| PAN card application (fee plus service charge) | 998599 | 18% |
| Aadhaar demographic update (UIDAI fee) | 998599 | 18% |
| Ayushman card or e-Shram registration | 998599 | 18% |
| Electricity or water bill payment service | 998599 | 18% |
| Rail ticket booking (agent service charge) | 998555 | 18% |
| Simple ITR filing for an individual | 998232 | 18% |
| Photocopy (A4 black and white) | 998912 | 18% |
| Colour printout (A4) | 998912 | 18% |
| Lamination (ID size) | 998912 | 18% |
| Passport-size photos (set of 8) | 998386 | 18% |
- Shops and Establishments registration
- PAN
- Other licence or contract
- GST registrationIf it applies
- Trade licenceIf it applies
- Police licenceIf it applies
- Udyam (MSME) registrationIf it applies
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
VLE ownerHolds CSC ID and kiosk logins, fills complex forms, tops up wallets, handles disputes and rejections.
OperatorFills forms, scans and uploads documents, prints and photocopies, maintains the job book.
HelperPhotocopies and lamination, queue, photos, collects cash.
Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a CSC or e-Mitra digital seva kiosk?
Type one line about your business when you sign up, for example "CSC / e-Mitra digital seva kiosk". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Finance, insurance and kiosks
Other shops and showrooms in finance, insurance and kiosks
Run a CSC or e-Mitra digital seva kiosk on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes