Your customers
- Homes
- Shops, offices and clinics
- Hostels and PGs
- Small hotels
- Schools
Professional and business services · Services
MatruOS for a local broadband ISP or franchise
Set up the way a local broadband ISP or franchise runs: monthly, quarterly and yearly broadband plans; installation charges; router and ONU sales or deposits; static IP and business leased lines; OTT and IPTV bundles. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
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What this solves
What a local broadband ISP or franchise deals with today, and what MatruOS sets up for it
Today
Expired subscribers not followed up quietly move to a big ISP. Collection agents keep cash for days and renewals are entered late.
In MatruOS
MatruOS sets up 9 routines, 2 workflows, 3 registers and 9 licences for a local broadband ISP or franchise, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
- National ISP or bandwidth provider
- local ISP or franchisee
- home or shop subscriber
Your suppliers
- Upstream ISP or bandwidth provider
- OLT, ONU and fibre dealers
- Billing and RADIUS software provider
- Electricity board or municipality (pole rental and right of way)
- Splicing machine service
Credit and cash
Subscribers prepay; business leased lines billed monthly with 15-30 days credit; upstream bandwidth paid monthly in advance; equipment often on dealer credit of 30 days
Daily collections from renewals through UPI and collection agents; monthly bandwidth bill and revenue share settlement; network expansion paid from savings or dealer credit
Your screens use your words
CustomerSubscriberOrderConnectionItemPlanInvoiceBillSupplierUpstream providerStaffTechnician
How it works
How MatruOS is set up for a local broadband ISP or franchise
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "Local broadband ISP / franchise", typed when you sign up.
- Recognised as a local broadband ISP or franchiseRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a local broadband ISP or franchise
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Groups open complaints by area and likely cause (many on one port means a fibre cut), drafts the technician route and alerts the owner on faults older than 24 hours
Works it out and shows you
Drafts reminders for plans expiring in 3 days, builds agents' area lists of expired users, and lists long-expired users for a retention offer
Asks you before sending
Matches billing revenue to the partner's share statement and the upstream bill, works out quarterly AGR and licence fee, and flags when peak use calls for an upgrade
Asks you before paying
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How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
8:30 amMorning NOC check (OLTs, uplinks, overnight alarms)
- 1Check every OLT and PON port is up; list ports with many users offline (likely fibre cut)
- 2Check upstream link and last night's peak use
- 3Open faults for dead ports before calls start
9:30 amAssign complaints and new installations to technicians
- 1Group open complaints by area and assign with the subscriber's mobile
- 2Faults older than 24 hours go to the owner
11:00 amRenewal reminders and expired list
- 1Send reminders to plans expiring in 3 days and today
- 2Give expired subscribers' list to collection agents by area
- 3Note subscribers expired 7+ days for a retention call
7:00 pmCollection agents deposit cash and slips
- 1Match cash and UPI receipts to renewals entered in billing
- 2Hand over cash with the day's list
Every week
Tue 10:00 amWeekly fibre route and pole check
- 1Walk main routes near road work and new construction
- 2Tighten sagging cable, replace broken closures, photo damage
Every month
3rdMonthly bandwidth bill, revenue share and upgrade decision
- 1Check upstream invoice and partner revenue share statement against billing
- 2Upgrade bandwidth if peak use stayed above 80%
- 3List churned subscribers and reasons
Every year
MarPole permissions, licence fee advance and equipment AMC
- 1Renew pole rental and right-of-way permissions
- 2Pay the advance licence fee for the last quarter by 25 March (own licence)
- 3Renew splicing machine and billing software AMC
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
New connection from enquiry to active
- 1Enquiry and feasibility (fibre near)
- 2KYC and form taken
- 3Payment received
- 4Fibre laid and ONU installed
- 5Provisioned and speed tested
Fault from complaint to closure
- 1Complaint logged
- 2Remote check by NOC
- 3Field visit and repair
- 4Subscriber confirms working
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
Subscribers
Complaints and faults
Collections and renewals
New FTTH connection
A clean install that does not come back as a complaint
Fault repair
Restore service fast and record the cause
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| Broadband plan 50 Mbps (monthly) | 998422 | 18% |
| Broadband plan 100 Mbps (monthly) | 998422 | 18% |
| Broadband plan 200 Mbps (quarterly) | 998422 | 18% |
| New connection installation | 998422 | 18% |
| Dual-band wifi router with ONU | 8517 | 18% |
| Static IP address | 998422 | 18% |
| Business internet leased line 100 Mbps | 998422 | 18% |
| OTT and IPTV add-on pack | 998433 | 18% |
- GST registration
- Udyam (MSME) registration
- Shops and Establishments registration
- Trade licence
- ISP licence (DoT)If it applies
- Cable operator registrationIf it applies
- Professional tax registration
- PF registration (EPFO)If it applies
- ESI registration (ESIC)If it applies
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
OwnerUpstream and partner deals, network expansion, pole permissions, licence and revenue share settlement.
NOC engineerWatches OLTs and bandwidth, provisions new users, remote fixes.
Field technicianNew installations, fibre splicing, fault repair, ONU replacement.
Collection agentDoor-to-door renewals, cash deposit, new leads.
Office executiveTakes complaints, KYC and forms, renewals on phone, billing queries.
Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a local broadband ISP or franchise?
Type one line about your business when you sign up, for example "Local broadband ISP / franchise". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Professional and business services
Other services in professional and business services
Run a local broadband ISP or franchise on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes