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Using MatruOSVersion of 31 October 2026

Refund and cancellation policy

7-day free trial, then monthly in advance, and when money comes back.

Code Colonies Private Limited6 sections4 min read

This policy sets out when fees are payable, how to cancel and the only cases in which money is refunded. It forms part of the Terms of service.

In short

your first 7 days are free, with no card. After that you pay monthly in advance and can cancel at any time. Cancelling stops the next payment, and you keep MatruOS until the end of the month paid for. Fees for a month that has started are not refunded. A charge taken twice, by mistake or after you cancelled is always returned in full.

Section 1Free trial and billing

  • A new business gets a 7-day free trial from sign-up, with every feature and no card. The workspace you set up during the trial is the one you keep.
  • To continue after the free trial, the owner chooses a plan and pays the first month. If no plan is paid, the workspace becomes view-only (you can see and export everything, but add nothing new) until a plan is paid, as section 4 of the Terms of service explains. Nothing is charged automatically when the free trial ends.
  • Plans are monthly. Each month's fee is payable at the start of that month. Plan prices include GST.
  • When you pay by UPI autopay or card mandate, we send the pre-debit notice that RBI's e-mandate framework requires, with the amount and date. You can stop the mandate at any time in your UPI app, with your bank, or on the Plan page in Settings.
  • Every payment gets a GST invoice in your account.

Section 2Cancelling

  • Cancel at any time on the Plan page in Settings. Cancellation takes effect at the end of the month paid for, and no further payment is taken.
  • Until then everything keeps working. You can export all your data at any time, and for 30 days after the plan ends.
  • There is no cancellation fee and no notice period.

Section 3No refund

Because fees are small, monthly and can be stopped at any time, they are not refundable except as section 4 sets out. In particular, there is no refund of:

  • any part of a month that has started, whether you cancel, downgrade, stop using MatruOS or have your account suspended;
  • an add-on pack (extra AI, messages or calls) once any of it has been used, or any part of a month of a monthly add-on such as extra storage or an extra AI team member;
  • MatruOS wallet credit. Wallet credit can be used only to pay for MatruOS services (messages, calls and other add-ons), is valid for 12 months from the top-up, cannot be transferred or exchanged for cash, and lapses if unused. Free credit given during the free trial has no cash value;
  • fees for a month in which your account was suspended or terminated for breach of the Terms of service or the Acceptable use policy;
  • charges of third parties, such as WhatsApp conversation charges, telecom charges or payment gateway fees, that you pay through or alongside MatruOS.

Section 4When we refund

You receive a refund in full, to the method you paid with, only when:

  1. you were charged twice for the same month, or charged by our error;
  2. you were charged after a cancellation had taken effect;
  3. an add-on pack (not a monthly add-on) was charged and none of it was used, and you ask within 7 days of the charge;
  4. we withdraw a paid feature that was a main reason for your plan, or raise your price, and you cancel because of it before the change applies: you receive the fees paid for the period after the change;
  5. we terminate for convenience under section 13 of the Terms of service: you receive the fees prepaid for the period after termination;
  6. a law that cannot be excluded requires a refund in your case.

These are the only cases in which refunds are given. Any refund is your sole remedy for the matter it covers.

Section 5How to ask

  • Write to consulting@codecolonies.com or use Help in the app, with your invoice number, within 30 days of the charge. You do not need to give a reason for a duplicate or mistaken charge.
  • We reply within 2 working days. An approved refund is started within 7 working days, and then reaches you in the time your bank, card issuer or UPI app takes, usually 5 to 7 working days.
  • Each refund is issued with a GST credit note.

Section 6Disputes and chargebacks

  • If you are not satisfied with our answer, write to the Grievance Officer as set out on the Grievance page.
  • Please raise any problem with us before you raise a chargeback with your bank. If a chargeback is raised for a charge that this policy does not make refundable, we may contest it with the payment records and treat the amount as still due.

End of refund and cancellation policy · version of 31 October 2026

Using MatruOS

Read with this The other documents in the same group.

Using MatruOSTerms of serviceThe agreement between your business and MatruOS.Version of 31 October 2026Using MatruOSAcceptable use policyWhat you and your team may not do with MatruOS.Version of 31 October 2026Using MatruOSAI termsWhat the AI team may do, what waits for your approval, and where responsibility sits.Version of 31 October 2026Using MatruOSCommunity rulesWhat may be published on stores, sites and the business network.Version of 31 October 2026

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