Your customers
- Walk-in and booked guests
- Members with prepaid packages
- Couples
- Hotel guests (for a hotel spa)
- Corporate staff on tie-ups
- Deal-app customers
Beauty and personal care · Services
MatruOS for a spa & wellness centre
Set up the way a spa & wellness centre runs: treatment fees (massages, scrubs, wraps, ayurvedic oil therapies, foot reflexology); packages and prepaid memberships; steam or sauna add-ons; deal-app and corporate bookings; small retail of oils. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
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What this solves
What a spa & wellness centre deals with today, and what MatruOS sets up for it
Today
Therapist incentives worked out by hand from the register; disputes every month and therapists walk out mid-season. Treatments given but not billed, or cash taken off the books at the counter.
In MatruOS
MatruOS sets up 12 routines, 3 workflows, 4 registers and 12 licences for a spa & wellness centre, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
- Spa product maker
- distributor
- spa
- guest
Your suppliers
- Massage oil and spa product distributors
- Linen and laundry vendor
- Steam, sauna and jacuzzi service vendor
- Landlord
- Deal and booking platforms
Credit and cash
Guests pay at the end of each visit; packages are paid upfront (prepaid liability); deal apps settle weekly or fortnightly after 15-25% commission; corporates pay monthly; distributors give 15-30 days; laundry billed monthly
Daily card and UPI takings; package money comes in upfront but is owed in sessions; rent and therapist salaries on the 1st-7th; incentives with salary; deal-app payouts lag 7-15 days
Your screens use your words
CustomerGuestOrderBookingItemTreatmentInvoiceBillproductTreatmentSupplierDistributorJobSession
How it works
How MatruOS is set up for a spa & wellness centre
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "Spa & wellness centre", typed when you sign up.
- Recognised as a spa & wellness centreRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a spa & wellness centre
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Lays out today's bookings by room and hour, assigns therapists by preference, gender rule and incentive queue, drafts slot confirmations for guests
Asks you before sending
Matches treatments per therapist with bills, payments and package redemptions, and lists the gaps for the receptionist to explain
Works it out and shows you
Compares oil and linen used with treatments given against norms, flags missing linen and drafts the distributor order
Asks you before sending
Lists packages expiring with sessions left and regulars not seen for 45 days, drafts reminder and offer messages
Asks you before sending
Totals each therapist's treatments and value, applies the incentive rule, deducts advances and prepares a sheet per therapist to share before pay
Asks you before paying
Flags therapists on duty without police verification or certificate, and licences or NOCs expiring in 60 days
Works it out and shows you
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How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
9:30 amOpen the spa and set up rooms
- 1Fresh couch sheet, towels and robe in every room; bin emptied
- 2Switch on oil heaters; oil warm to the touch, not hot
- 3Start steam generator; steam room at 40-45 °C before first booking
- 4Check CCTV at reception and corridor is recording
- 5Photo of reception and one room for the owner's group
10:00 amBook slots and assign therapists for the day
- 1List today's bookings by hour and room
- 2Mark therapists present and their weekly offs
- 3Assign by guest preference and gender rule, then the incentive queue
- 4Message guests to confirm slots after 17:00; release no-shows after 15 minutes
10:30 amCheck in each guest with ID and consultation form
- 1Note guest name, mobile and ID proof in the guest register
- 2Guest fills and signs the consultation form; flag BP, pregnancy, surgery, skin infection
- 3Write room, therapist and time in and out
10:15 pmClose the day and match takings
- 1Count treatments per therapist from the guest register
- 2Match cash, UPI, card, package redemptions and deal-app bookings to bills
- 3Count linen sent to laundry against rooms used
- 4Switch off steam, heaters and AC; lock the cash
Every week
MonLinen count and oil and product reorder
- 1Count towels and sheets with the laundry vendor; note missing or torn pieces
- 2Check oil used against treatments given (about 30-40 ml per full-body massage)
- 3Owner approves the order to the distributor
WedPackage balances and lapsed members follow-up
- 1List members whose package expires in 30 days with sessions left
- 2List regulars not seen for 45 days
- 3Send reminder and offer messages after the owner checks them
Every month
1stTherapist incentive and salary sheet
- 1Total treatments and service value per therapist for the month
- 2Apply incentive rule; deduct advances and room rent if any
- 3Share each therapist's sheet before paying
- 4Pay salaries by the 7th; deposit PF and ESI if registered
15thDeep clean and equipment check
- 1Descale steam generator and shower heads; clean drains
- 2Check couch hydraulics, oil heater wiring and fire extinguisher pressure
- 3Wash curtains; replace worn couch covers
5thStaff papers and police verification check
- 1Check every therapist on duty has ID, police verification and training certificate on file
- 2Submit new joiners' details to the local police station for verification
- 3Check licence and fire NOC expiry dates for the next 60 days
Every year
MarLicence renewals and price revision
- 1Renew health trade licence, trade licence and shop registration where yearly
- 2Pay professional tax for the year; renew fire NOC if due
- 3Revise the treatment menu and rates from April
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
Guest booking to bill
- 1Slot booked
- 2ID and consultation form taken
- 3Therapist and room assigned
- 4Treatment done
- 5Billed or package redeemed
Package or membership sale
- 1Package offered and chosen
- 2Discount above menu approvedNeeds approval
- 3Paid and package card issued
- 4Sessions redeemed till balance is nil
New therapist joins
- 1Trial treatment given
- 2Hired and salary fixedNeeds approval
- 3ID and certificate copies filed
- 4Police verification submitted
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
Guest register
Therapist file and attendance
Package and membership register
Linen and product stock
Guest consultation and contraindications
Treat only guests it is safe to treat, with their written consent
Room, linen and oil hygiene
Keep every guest safe from infection and burns
Premises, staff papers and conduct
Run a clean spa that passes police and municipal checks
Billing and day-end cash close
Every treatment billed and every rupee matched
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| Swedish massage 60 minutes | 999723 | 5% |
| Deep tissue massage 60 minutes | 999723 | 5% |
| Balinese massage 60 minutes | 999723 | 5% |
| Thai dry massage 60 minutes | 999723 | 5% |
| Abhyanga (ayurvedic oil massage) 60 minutes | 999723 | 5% |
| Shirodhara 45 minutes | 999723 | 5% |
| Potli massage 60 minutes | 999723 | 5% |
| Foot reflexology 45 minutes | 999723 | 5% |
| Head and shoulder massage 30 minutes | 999723 | 5% |
| Body scrub or polish 45 minutes | 999723 | 5% |
| Couple massage 60 minutes (two guests) | 999723 | 5% |
| Steam bath add-on 15 minutes | 999723 | 5% |
- Shops and Establishments registration
- Trade licence
- Health or eating-house licence
- Professional tax registration
- Police licenceIf it applies
- Fire NOCIf it applies
- Music licenceIf it applies
- GST registrationIf it applies
- ESI registration (ESIC)If it applies
- PF registration (EPFO)If it applies
- FSSAI food licenceIf it applies
- Pollution consent (CTO)If it applies
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
OwnerSets prices and packages, approves incentives and salaries, deals with landlord and police, keeps licences current.
Spa managerRuns the floor and roster, assigns therapists, handles complaints, sells packages, checks stock.
ReceptionistTakes bookings, records guest ID and consultation form, bills, redeems packages, closes cash.
TherapistGives treatments, keeps room and tools clean, notes treatment, follows consultation flags.
Spa attendantChanges linen, runs steam room, counts laundry, cleans rooms and showers, serves tea.
Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a spa & wellness centre?
Type one line about your business when you sign up, for example "Spa & wellness centre". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Beauty and personal care
Other services in beauty and personal care
Run a spa & wellness centre on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes