Your customers
- Wall and floor tile plants
- Vitrified tile plants
- Sanitaryware plants
- Frit and glaze units
- Pottery and insulator units
Ceramics, glass and stone · Services
MatruOS for a ceramic machinery spares and service
Set up the way a ceramic machinery spares and service runs: margin on spares (kiln rollers, burners, press seals and valves, die parts, mill liners and balls, belts and bearings), breakdown visit charges, AMC fees per plant per year, and shutdown rebuild and overhaul contracts. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
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What this solves
What a ceramic machinery spares and service deals with today, and what MatruOS sets up for it
Today
Service visits are done at night and never billed because the report sits in a technician's bag. The one roller size or seal kit a plant needs at 2 a.m. is not in stock.
In MatruOS
MatruOS sets up 10 routines, 2 workflows, 3 registers and 9 licences for a ceramic machinery spares and service, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
- Machine maker and spares importer
- spares and service firm (Morbi)
- tile and sanitaryware plant
Your suppliers
- Chinese spares makers (import against advance)
- Italian and Spanish OEM agents
- Local fabricators and machine shops
- Bearing, belt and hydraulic dealers
- Refractory and kiln furniture makers
Credit and cash
Gives plants 30-90 days and AMC fees quarterly in advance; pays importers 30% advance and balance before shipment; local dealers 15-30 days
Import stock is paid 45-60 days before it sells; plants pay late and stop paying when they shut; shutdown months bring big jobs with mobilisation advances
Your screens use your words
CustomerPlantOrderCallItemSpareInvoiceBillJobService reportcontractAMC
How it works
How MatruOS is set up for a ceramic machinery spares and service
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "Ceramic machinery spares and service", typed when you sign up.
- Recognised as a ceramic machinery spares and serviceRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a ceramic machinery spares and service
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Reads each signed service report photo, matches spares issued, applies the AMC terms and drafts the bill; lists signed reports still unbilled
Asks you before sending
Works out the minimum stock of each critical part from usage and the number of plants running that machine, and drafts import and local orders
Asks you before sending
Ages dues by plant, flags plants that have shut their kilns, drafts statements and reminders
Asks you before sending
Lists AMCs ending in 60 days and drafts the renewal quote with the year's calls and visits
Asks you before sending
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How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
8:30 amMorning call board and technician allotment
- 1Read night calls and open jobs
- 2Send technicians by skill and plant distance; carry likely spares
- 3Tell the plant the technician's name and arrival time
6:00 pmClose service reports and bill them
- 1Match each signed service report with spares issued
- 2Make the bill: visit charge, hours and spares; AMC plants get spares-only bills where covered
10:00 pmNight breakdown on-call duty
- 1Keep phone on; reach a stopped kiln within 2 hours
- 2Lock out and isolate gas before work
- 3Write the service report and get the shift in-charge's signature
Every week
MonWeekly spares reorder check
- 1Count critical spares (rollers by size, seals, valves, burners)
- 2Compare with minimum stock and plants using each part
- 3Owner places import or local orders for parts below minimum
WedPlant dues follow-up
- 1List bills over 45 days by plant
- 2Send statement; owner calls plant owners over 90 days; stop credit to plants that shut without paying
Every month
5thAMC preventive visits
- 1Plan this month's preventive visits per AMC
- 2Check rollers, burners, press oil and filters; write a condition report
20thAMC renewals due
- 1List AMCs ending in the next 60 days
- 2Send renewal quote with last year's calls and downtime saved
10thMonth close and GST
- 1File GSTR-1 and GSTR-3B; check import IGST credit
- 2Deposit PF and ESIC by the 15th
Every year
MayImport order for the shutdown season
- 1Total rollers, seals and burners used last season and rebuild jobs booked
- 2Place the import order to land before July
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
Breakdown call to payment
- 1Call logged
- 2Technician on site
- 3Spares issued
- 4Plant signs service reportNeeds approval
- 5Billed
Shutdown rebuild job
- 1Scope and quote
- 2Plant approves quote and pays advanceNeeds approval
- 3Crew and spares mobilised
- 4Rebuild done and kiln heated up
- 5Completion certificate signedNeeds approval
- 6Final bill and retention
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
Breakdown calls and service reports
Spares stock by machine model
AMC contracts
Work on a running plant
Repair without fires, crush injuries or gas leaks
Kiln roller change and kiln restart
Change rollers hot without breaking the next one
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| Ceramic kiln roller (alumina, 50 mm x 3.3 m) | 6903 | 18% |
| Kiln burner assembly | 8416 | 18% |
| Thermocouple (kiln) | 9025 | 18% |
| Press cylinder seal kit | 4016 | 18% |
| Hydraulic proportional valve | 8481 | 18% |
| Press die parts (punch rubber and liner) | 8474 | 18% |
| Ball mill rubber lining | 4016 | 18% |
| Alumina grinding balls | 6909 | 18% |
| Digital printer head cleaning and service | 998717 | 18% |
| Breakdown service visit | 998717 | 18% |
| Annual maintenance contract (per plant) | 998717 | 18% |
| Kiln rebuild and press overhaul (shutdown job) | 998717 | 18% |
- GST registration
- Udyam (MSME) registration
- Import Export Code (IEC)
- Shops and Establishments registration
- Professional tax registration
- PF registration (EPFO)
- ESI registration (ESIC)
- Maintenance contract (AMC)If it applies
- Insurance policyIf it applies
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
OwnerImports spares, prices AMCs and rebuild jobs, visits plant owners, approves credit.
Service managerTakes breakdown calls, sends technicians, plans shutdown crews.
Kiln technicianChanges rollers and burners, tunes kiln curves, repairs kiln walls and fans.
Press and hydraulic fitterChanges seals and valves, aligns dies, repairs hydraulic power packs.
StorekeeperIssues spares against calls, counts stock, receives imports.
AccountantBills from service reports, AMC invoices, collections, GST.
Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a ceramic machinery spares and service?
Type one line about your business when you sign up, for example "Ceramic machinery spares and service". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Ceramics, glass and stone
Other services in ceramics, glass and stone
Run a ceramic machinery spares and service on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes