Your customers
- Women borrowers in low-income households (dairy, tailoring, petty shop, vegetables, goats)
- Partner banks (BC and co-lending)
Finance, insurance and kiosks · Services
MatruOS for a microfinance company
Set up the way a microfinance company runs: interest on JLG loans (around 22-26% a year on reducing balance), processing fee about 1-1.5% of the loan, commission on credit life insurance as corporate agent; BC fees from banks for loans held on the bank's book. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
- 9
- 2
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- 10
What this solves
What a microfinance company deals with today, and what MatruOS sets up for it
Today
Field officers carry stale demand sheets and miss members' overdue history at the meeting. Overdue spreads from one member to a whole centre because PAR is seen only at month-end.
In MatruOS
MatruOS sets up 9 routines, 2 workflows, 3 registers and 10 licences for a microfinance company, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
- bank or investor
- MFI
- branch
- field officer
- centre and JLG
- borrower household
- weekly repayment
- branch deposit
- bank
Your suppliers
- Banks and NBFCs (term loans)
- Own equity and donors (Section 8)
- Credit information companies
- Insurers (group credit life)
- Core lending software and tablet vendors
- Field staff
Credit and cash
Loans of ₹30,000-1,20,000 repaid weekly, fortnightly or monthly over 12-24 months, first instalment after a short moratorium; MFI repays its bank term loans monthly or quarterly
Borrows from banks in tranches, disburses to borrowers within days, collects cash daily at centres, deposits it the same day; liquidity planned weekly against disbursement demand and bank repayments
Your screens use your words
CustomerMemberOrderLoanItemInstalmentInvoiceLoan cardproductLoan productSupplierLender
How it works
How MatruOS is set up for a microfinance company
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "Microfinance", typed when you sign up.
- Recognised as a microfinance companyRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a microfinance company
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Prepares each centre's demand sheet for the morning with dues, overdue members and loan-card balances, and flags members to discuss at the meeting
Works it out and shows you
Prepares the daily PAR by officer and centre, lists members newly overdue, and drafts tomorrow's follow-up visits within permitted hours
Works it out and shows you
Screens each applicant's bureau report against the 3-lender, ₹2 lakh and 50% income caps and drafts accept or reject notes for the credit in-charge
Works it out and shows you
Prepares the month-end portfolio report: disbursement, collection efficiency, PAR buckets, write-off proposals and funder covenant figures
Asks you before sending
1 / 4
How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
7:00 amMorning centre meetings
- 1Carry the printed or tablet demand sheet for each centre
- 2Start on time, take attendance, recite the centre pledge
- 3Collect each member's instalment, mark the loan card and the demand sheet
- 4Ask about members absent or not paid; group and centre leader to follow up
- 5No collection at any place other than the agreed meeting place
12:30 pmBranch cash count and bank deposit
- 1Each field officer hands over cash with demand sheets
- 2Count against collection posted in the system
- 3Deposit to the bank or hand to the cash pick-up; keep cash within the branch limit
2:00 pmNew groups: house visits, CGT and GRT
- 1House visit and household income assessment for each applicant
- 2Run CGT sessions on loan terms, charges, insurance and joint liability
- 3Book the GRT with the branch manager once the bureau check is clear
4:30 pmDaily PAR and overdue follow-up list
- 1Look at new overdue members and PAR 1, 30, 60 and 90 by field officer
- 2Assign follow-up visits for tomorrow, never after 19:00
- 3Mark deaths or disasters for insurance claim or restructuring instead of collection
Every week
TueCredit bureau checks and fortnightly bureau upload
- 1Pull bureau reports for this week's applicants
- 2Reject where lenders would be over 3, unsecured debt over ₹2 lakh, or 60+ days overdue elsewhere
- 3Check the fortnightly data file has gone to all credit information companies
Every month
15thLoan utilisation checks for last month's disbursements
- 1Visit each borrower disbursed last month and see the asset or business
- 2Photograph the use and record it in the loan file
28thMonth-end portfolio, interest and funder reports
- 1Close the month: disbursement, collection efficiency, PAR and write-off proposals
- 2Send funder and MFIN or Sa-Dhan reports from head office data
- 3Plan next month's disbursement against cash available
Every year
Apr, MayAnnual audit, code-of-conduct assessment and insurance renewal
- 1Statutory audit and RBI returns for the year to 31 March
- 2Code of conduct assessment by the self-regulatory body and grievance data review
- 3Renew group credit life and cash-in-transit policies
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
New group's first loan
- 1House visit and income assessment
- 2KYC and bureau check passed
- 3CGT completed
- 4GRT passedNeeds approval
- 5Key fact statement signed
- 6Loan credited to borrower's bank account
- 7Loan card handed over
Member stops paying
- 1Group and centre leader follow up
- 2Field officer home visit
- 3Branch manager meets the household
- 4Restructuring or claim decidedNeeds approval
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
Borrower and household
Centre meeting demand sheet
Loans
Household income assessment and the 50% repayment cap
Lend only what the household can repay
Fair collection at centre meetings
Collect without coercion and keep cash safe
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| JLG income generation loan interest (first cycle) | 997113 | 0% |
| JLG loan interest (repeat cycle) | 997113 | 0% |
| Individual micro-enterprise loan interest | 997113 | 0% |
| Water and sanitation or energy loan interest | 997113 | 0% |
| Loan processing fee | 997113 | 18% |
| Credit life insurance commission (corporate agent) | 997161 | 18% |
| Business correspondent fee from partner bank | 997119 | 18% |
| Late payment charge on overdue instalment | 997113 | 0% |
- PAN
- TAN (tax deduction account number)
- GST registration
- Shops and Establishments registration
- Professional tax registration
- PF registration (EPFO)
- ESI registration (ESIC)
- IRDAI licenceIf it applies
- Money-lender or pawnbroker licenceIf it applies
- Other licence or contract
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
Branch managerConducts GRT, approves loans within limit, controls branch cash, reviews PAR daily.
Credit in-chargeChecks KYC and bureau, verifies household income, confirms the 50% repayment cap.
Field officerForms groups, runs CGT, holds centre meetings, collects instalments, does utilisation checks.
Centre leaderMember chosen by the centre, calls members to the meeting, follows up members who miss.
Area managerVisits branches and centres, audits cash and files, approves larger loans.
Internal auditorSurprise branch audits, centre visits, checks code of conduct and cash.
Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a microfinance company?
Type one line about your business when you sign up, for example "Microfinance". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Finance, insurance and kiosks
Other services in finance, insurance and kiosks
Run a microfinance company on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes