Your customers
- Marketplace buyers (paid via the platform)
- B2B buyers on some platforms
Creators, media and online selling · Shops and showrooms
MatruOS for a marketplace seller
Set up the way a marketplace seller runs: selling goods (traded or own-made) through marketplaces at a margin over cost after platform fees, shipping, ads and returns. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
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What this solves
What a marketplace seller deals with today, and what MatruOS sets up for it
Today
Platform payouts never match order value; short payments and wrong fees go unnoticed. Wrong, damaged and empty returns not claimed in time.
In MatruOS
MatruOS sets up 10 routines, 2 workflows, 4 registers and 11 licences for a marketplace seller, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
- mill or maker
- wholesaler
- marketplace seller
- platform
- buyer
Your suppliers
- Wholesale mills and traders (Surat, Jaipur, Delhi)
- Job workers for stitching and finishing
- Packaging (polybags, cartons, tape)
- Couriers through the platform
Credit and cash
Platform pays on its cycle (about 7 days after dispatch or delivery) net of fees and returns; seller buys from wholesalers on 30-60 days dhara credit or cash for a discount
Stock bought on 30-60 days credit; platform payout in 7-15 days after dispatch; returns and claims settle over 30-60 days; TCS and TDS credits claimed in GST and income tax returns
Your screens use your words
CustomerBuyerItemSKUInvoiceTax invoiceproductListing
How it works
How MatruOS is set up for a marketplace seller
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "Marketplace seller", typed when you sign up.
- Recognised as a marketplace sellerRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a marketplace seller
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Lists returns that qualify for a claim with days left in the window, attaches the packing video reference and drafts the claim text per platform
Asks you before sending
Works out daily sales per SKU, flags SKUs to pause on panels, and drafts a reorder list by supplier
Asks you before paying
Matches every settled order to its expected payout after fees, flags short payments, duplicate fees and missing return credits, and drafts tickets
Asks you before sending
Shows real profit per SKU after commission, shipping, returns and ads, and suggests ads to pause or prices to change
Asks you before sending
1 / 4
How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
9:30 amDownload orders and print labels
- 1Download new orders from every panel and merge into one pick list
- 2Print invoices and shipping labels
- 3Orders to dispatch today
11:00 amPack with video and courier handover
- 1Pick by SKU, check size and colour against the label
- 2Pack each parcel on camera with the label visible
- 3Hand over to courier pickup and get the manifest signed
- 4Orders missing dispatch SLA
4:00 pmOpen returns and file claims
- 1Open every returned parcel on camera
- 2Grade it good, damaged, wrong or empty and restock good pieces
- 3File a claim for wrong, damaged or empty returns within the platform window
6:00 pmStock sync across panels and reorder
- 1Update stock on every panel from the SKU sheet
- 2Mark out of stock SKUs inactive to avoid cancellations
- 3List SKUs below reorder level for the owner
Every week
TueWeekly settlement reconciliation
- 1Download each platform's settlement or payment report
- 2Match every order's expected payout with the amount received
- 3List short payments, wrong fees and missing return credits for tickets
MonWeekly ads and price review
- 1Check ad spend against orders from ads (ACoS or ROAS) per SKU
- 2Pause ads on SKUs that lose money after returns
- 3Ad cost as % of ad sales
Every month
8thGST returns with TCS credit
- 1Pull each platform's monthly tax report (sales, returns, state-wise)
- 2Prepare GSTR-1 by the 11th and GSTR-3B by the 20th
- 3Match TCS shown in GSTR-8 by each platform and claim it
2ndAccount health and penalty check
- 1Check cancellation rate, late dispatch rate and return rate on each panel
- 2Late dispatch rate
- 3Respond to policy warnings within the deadline
Every year
Nov, DecAnnual GST return and books close
- 1Reconcile the year's platform sales and TCS with books
- 2File GSTR-9 by 31 December where required
- 3Match 0.1% TDS in AIS with platform statements
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
Return received to claim settled
- 1Return opened on video
- 2Claim filed with proof
- 3Owner approves escalation if rejectedNeeds approval
- 4Claim paid or closed
Restock purchase from supplier
- 1Reorder list made
- 2Owner approves quantity and rateNeeds approval
- 3Goods received and counted
- 4Supplier bill entered and paid
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
Order and dispatch sheet
Returns and claims register
Platform settlement reconciliation
SKU stock sheet
Packing with proof
Win wrong-item and missing-item claims
Return grading and claim
Restock what is good and recover money on what is not
Listing that follows the e-commerce rules
Avoid listing blocks and consumer complaints
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| Synthetic printed saree | 5407 | 5% |
| Cotton saree | 5208 | 5% |
| Kurti (up to ₹2500) | 6204 | 5% |
| Kurta set or dress material | 6204 | 5% |
| Lehenga or gown above ₹2500 | 6204 | 18% |
| Artificial jewellery set | 7117 | 5% |
| Home decor or kitchen item | 3924 | 5% |
| Shipping charged to buyer | 996812 | 18% |
- GST registration
- Udyam (MSME) registration
- Shops and Establishments registrationIf it applies
- TrademarkIf it applies
- Packaged commodities registration (Legal Metrology)If it applies
- EPR registration for plastic packagingIf it applies
- TAN (tax deduction account number)If it applies
- PF registration (EPFO)If it applies
- ESI registration (ESIC)If it applies
- Professional tax registrationIf it applies
- Other licence or contract
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
OwnerBuys stock, sets prices and ads budget, approves claims and payments, handles account health.
Catalogue executiveCreates listings and photos, updates prices and stock on panels, answers buyer queries.
PackerPrints labels, picks and packs with video, hands over to courier, receives returns.
Accounts executiveReconciles settlements, files claims, prepares GST data, pays suppliers.
Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a marketplace seller?
Type one line about your business when you sign up, for example "Marketplace seller". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Creators, media and online selling
Other shops and showrooms in creators, media and online selling
Run a marketplace seller on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes