Your customers
- Friends and relatives
- WhatsApp and Facebook group members
- Neighbours and local women's groups
- Followers of the page
Creators, media and online selling · Shops and showrooms
MatruOS for a social-commerce reseller
Set up the way a social-commerce reseller runs: margin added over the supplier or app price on each order; referral bonuses from apps; occasional live-selling tips. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
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What this solves
What a social-commerce reseller deals with today, and what MatruOS sets up for it
Today
Orders scattered across WhatsApp chats, groups and lives; some never placed. Courier returns on COD eat the margin and add charges.
In MatruOS
MatruOS sets up 8 routines, 1 workflow, 3 registers and 4 licences for a social-commerce reseller, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
- manufacturer
- wholesaler or app supplier
- (app)
- reseller
- customer
Your suppliers
- Reseller and social-commerce apps (catalogue, shipping, COD)
- Surat, Jaipur, Delhi wholesalers who dropship
- Courier aggregator (for supplier model)
Credit and cash
App model: customer pays app (mostly COD), margin credited to reseller wallet after delivery and return window (about 7-10 days, estimate); supplier model: reseller pays supplier upfront for prepaid orders or settles weekly from COD remittance
Almost no capital; margin arrives 1-2 weeks after delivery; RTO shipping charges and refunds come off the margin wallet or supplier account
Your screens use your words
ItemProductInvoiceBillproductCatalogue item
How it works
How MatruOS is set up for a social-commerce reseller
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "Social-commerce reseller", typed when you sign up.
- Recognised as a social-commerce resellerRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a social-commerce reseller
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Picks fast-moving items from supplier catalogues based on past orders, adds the reseller's margin and drafts forward messages in her language
Asks you before sending
Pulls orders from chats and live comments into the order book, flags missing size, address or pincode, and drafts the confirmation message for each
Asks you before sending
Lists parcels out for delivery and unconfirmed orders, and drafts reminders to customers to keep COD ready
Asks you before sending
Matches delivered orders to margin credited, flags missing or wrong deductions, and works out supplier dues from COD collected
Asks you before sending
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How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
9:00 amMorning catalogue forwards
- 1Pick 10-20 new items from app or supplier catalogues
- 2Add price with margin and forward to groups and status
- 3Photos real and sizes correct
1:00 pmConfirm and place orders
- 1Call or voice-note each new customer to confirm size, address and COD amount
- 2Place confirmed orders on the app or send to supplier with address
- 3Orders placed without confirmation
4:00 pmDelivery and COD follow-up
- 1Check tracking for out-for-delivery parcels
- 2Message customers a day before delivery to keep COD cash ready
- 3Parcels at risk of RTO today
Every week
MonWeekly margin and supplier settlement
- 1Match delivered orders with margin credited in the app wallet
- 2Settle supplier dues from COD remittance; note RTO charges
- 3Margin missing or wrongly deducted
Tue, Thu, Sat 8:30 pmEvening live selling session
- 1Show 15-25 pieces live on Facebook or Instagram
- 2Note orders from comments with name and phone
- 3Orders taken in live
Every month
1stMonthly earnings and RTO review
- 1Total orders, margin earned, RTO rate and returns
- 2Drop products and suppliers with high returns
- 3RTO rate this month
Every year
JulYearly income check and return
- 1Total the year's margin income and app statements
- 2Check if GST registration is needed (inter-state sales on own invoice, or crossing the limit)
- 3File the income-tax return if income is taxable or TDS was deducted
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
Order to margin received
- 1Enquiry and order in chat
- 2Confirmed by call
- 3Placed with app or supplier
- 4Delivered and COD paid
- 5Margin received after return window
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
Order book
Suppliers and catalogues
Margin and payout ledger
Order confirmation before placing
Cut courier returns
Fair selling and returns
Keep customers and stay within consumer law
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| Saree (reseller sale) | 5407 | 5% |
| Kurti (reseller sale) | 6204 | 5% |
| Kids wear set | 6111 | 5% |
| Artificial jewellery set | 7117 | 5% |
| Bedsheet set | 6302 | 5% |
| Kitchen and home utility item | 3924 | 5% |
| Cosmetics and beauty item | 3304 | 18% |
| Reseller margin earned on app orders | 998599 | 18% |
- PAN
- GST registrationIf it applies
- Udyam (MSME) registrationIf it applies
- Other licence or contract
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
ResellerPicks and forwards catalogues, confirms and places orders, runs live selling, settles with suppliers.
HelperReplies to group queries, follows up deliveries and COD, updates order book.
Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a social-commerce reseller?
Type one line about your business when you sign up, for example "Social-commerce reseller". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Creators, media and online selling
Other shops and showrooms in creators, media and online selling
Run a social-commerce reseller on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes