Your customers
- E-commerce platforms
- Courier and logistics companies
- Quick-commerce and D2C brands
Transport and logistics · Services
MatruOS for a last-mile delivery hub partner
Set up the way a last-mile delivery hub partner runs: per delivered shipment payout, per pickup or return, COD handling fee, SLA bonuses; sometimes a fixed station fee or vehicle allowance. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
- 9
- 1
- 2
- 4
- 4
- 10
What this solves
What a last-mile delivery hub partner deals with today, and what MatruOS sets up for it
Today
COD shorts found days later when riders have left. Platform debits for lost parcels and SLAs accepted without checking.
In MatruOS
MatruOS sets up 9 routines, 1 workflow, 4 registers and 10 licences for a last-mile delivery hub partner, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
Your suppliers
- Delivery riders
- EV and bike rental companies
- Landlord of the hub
- Manpower agency
- Fuel and charging
Credit and cash
Platform pays weekly or monthly after deductions; riders paid weekly or per parcel; COD cash deposited daily or next morning
Rider pay goes out weekly while platform payouts arrive monthly after deductions; COD cash in the hub overnight is a big risk
Your screens use your words
CustomerPlatformOrderShipmentItemParcelInvoicePayout statementemployeeRider
How it works
How MatruOS is set up for a last-mile delivery hub partner
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "Last-mile delivery hub partner", typed when you sign up.
- Recognised as a last-mile delivery hub partnerRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a last-mile delivery hub partner
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
From today's inward count, works out riders needed per route, flags absent riders and suggests route splits
Works it out and shows you
Messages customers on failed attempts to confirm address, time or cash and books the reattempt
Works it out and shows you
Matches each rider's COD and UPI with delivered parcels, flags shorts the same night, and builds the weekly rider pay sheet
Asks you before paying
Compares the platform statement with own delivered counts and scans, lists debits to dispute with evidence
Asks you before sending
1 / 4
How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
5:30 amLine-haul inward and sort
- 1Truck seal number matches manifest
- 2Every bag and parcel scanned in; shortages and damages reported
- 3Parcels sorted into route bins
8:30 amRider dispatch
- 1Riders present vs plan
- 2Each rider scans out his bag; parcel count signed
- 3High-value parcels handed with OTP delivery note
1:00 pmMidday undelivered follow-up
- 1Call or message customers on failed attempts; reschedule
- 2Wrong addresses fixed with customer before second attempt
8:00 pmEvening rider COD settlement
- 1Cash and UPI per rider equal app COD amount
- 2Undelivered parcels scanned back in
- 3Cash locked in safe; deposit next morning by 11:00
Every week
MonWeekly rider pay
- 1Delivered parcels and pickups per rider
- 2Deduct COD shorts and lost parcels proven against the rider
- 3Pay by bank or UPI
Every month
5thMonthly platform payout check and disputes
- 1Platform statement vs own delivered count
- 2Each lost parcel and COD debit checked with scans and CCTV
- 3Disputes raised within the platform's window
12thMonthly wages, EPF, ESIC and GST
- 1Salaried staff EPF and ESIC by the 15th
- 2GST on payouts filed; TDS credits checked
Every year
AprAnnual contract and rate review
- 1Per-shipment rates vs fuel and wages
- 2Hub lease, insurance and fire safety renewed
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
Parcel from inward to payout
- 1Scanned in at hub
- 2Out for delivery
- 3Delivered or NDR
- 4COD settled
- 5Counted in platform payoutNeeds approval
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
Rider run sheet
Undelivered and return log
Platform payout and deductions
Rider file
Parcel custody
Every parcel accounted from truck to door
COD cash handling
No COD short and no cash lost overnight
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| Forward delivery payout | 996812 | 18% |
| Return pickup payout | 996812 | 18% |
| Seller pickup (first mile) payout | 996812 | 18% |
| COD handling fee | 996812 | 18% |
| Large-item van delivery payout | 996812 | 18% |
| SLA and peak bonus | 996812 | 18% |
- GST registration
- PAN
- TAN (tax deduction account number)
- Shops and Establishments registration
- PF registration (EPFO)
- ESI registration (ESIC)
- Trade licenceIf it applies
- Professional tax registrationIf it applies
- Contract labour licenceIf it applies
- Udyam (MSME) registrationIf it applies
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
Partner ownerContract with platform, hiring, payouts, disputes.
Station managerInward, sort, dispatch, SLA, COD.
Station associateScans inward, sorts into route bins, returns and RTO.
RiderDelivers, collects COD, pickups, updates app.
Cash officerRider COD settlement, bank deposit, cash book.
Platform area managerVolumes, SLA reviews, payouts and debits.
Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a last-mile delivery hub partner?
Type one line about your business when you sign up, for example "Last-mile delivery hub partner". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Transport and logistics
Other services in transport and logistics
Run a last-mile delivery hub partner on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes