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Solutions · Customer service

Every customer message in one inbox

Calls and email in one inbox, linked to each customer's orders and dues, with AI support roles drafting replies to routine questions.

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  1. Message comes inEmail or a call note, in one inbox
  2. Linked to the customerOrders, invoices and dues beside the message
  3. Reply draftedFrom your own records, labelled as AI
  4. Reply waits for youEvery reply to a customerYou approve
  5. Closed and learned fromComplaints tracked to closure, repeat problems reported
Replies go by email today. WhatsApp sending is coming soon.
Problems it takes on
4
Things it runs
9
AI team roles on the work
4
Steps that wait for you
3

The problem

What goes wrong today

01Messages are scatteredThe same customer writes to three people, and nobody knows who replied.
02Simple questions take the most timeOrder status, price lists and payment details are asked many times a day.
03Complaints are forgottenA complaint is answered once and never closed.
04Nobody sees the patternThe same product fault is reported ten times before anyone acts.

What MatruOS runs

Every step on one record Linked to your books and stock.

One inbox
  • Email, messages and call notes in one inbox
  • Every conversation linked to the customer, order and invoice
  • Assignment to a person or an AI team member
Tickets and service
  • Tickets with priorities and due times
  • Service jobs and field visits
  • Complaints tracked to closure
Learn
  • Recurring problems found from tickets
  • Customer feedback summarised
  • Replies in Indian languages, being rolled out on the live app

AI team on this work

The AI team takes the routine work You keep the decisions.

Each AI team member has one job and works in your own records. Anything that sends, pays, signs, files or deletes waits for a person's approval. Need a specialist for your trade? We build it free.

AI roleSupport agentTriages new tickets, drafts replies from your records and follows up waiting customers.
AI roleComplaints officerHandles unhappy customers with care and makes sure every complaint is closed.
AI roleChat agentDrafts answers to order, price and payment questions in the Inbox from your own records. WhatsApp is coming soon.
AI roleCustomer feedback analystReads tickets for recurring problems and tells you what to fix.
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AI can make mistakes. Every step is recorded, so check what it prepares.

By size

One system as the business grows Ready for the next plant.

LargeSupport teams by region or product, service levels, escalations and reports across the group.
MediumA service desk and field engineers working from the same tickets.
Small and microThe owner's email and calls in one inbox, with replies to routine questions drafted by the AI team.

MatruOS by business size

Approval

What always waits for a person

  • Every reply to a customer
  • Refunds and credit notes
  • Anything that commits money or a date outside policy

In every plan, anything that sends, pays, signs, files or deletes waits for a person's approval.

Set up for your industry

Where it matters most

Not covered yet

  • Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.

Questions

Questions people ask

Does it work with our WhatsApp number?

WhatsApp sending from MatruOS is being connected. Today replies go by email, and you can open the chat in your own WhatsApp from the customer's record.

Will customers know they are talking to AI?

Yes. MatruOS labels AI replies as AI. Clear labelling is part of how MatruOS works.

More of what MatruOS runs

Sales and CRMLeads, quotes, orders, dealers and key accounts
AI customer service teamSupport agent, support team lead, complaints officer, customer feedback analyst, chat agent and AI phone caller.
Production and manufacturingWork orders, bills of material, job work and quality
Purchase and suppliersRequisitions, purchase orders, receipts and bills
Stock and warehousesItems, godowns, batches, transfers and reorders
Finance, GST and booksInvoices, payments, GST returns, TDS and accounts
People and payrollStaff, attendance, shifts, payroll, PF and ESI
Marketing and growthCampaigns, social posts, product listings and offers
Website and online storeA website and store that run on your own stock
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Run the whole business on one system Set up for your trade.

Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.

Start freeBook a walkthrough
See plans and what each includes
Chat with the MatruOS team on WhatsApp, +91 97234 99901