Skip to content
Start free

Electronics and appliances · Services

MatruOS for an AC, fridge & washing machine repair business

Set up the way an AC, fridge & washing machine repair business runs: visit charge, repair labour and parts margin on fridge, washing machine, TV, mixer, iron, induction, gas stove and inverter repairs; fixed rate per call for brand or platform overflow work; sale of reconditioned sets. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.

Start freeBook a walkthrough

Electronics and appliancesReady when you sign up

  • 9routines on a timetable
  • 2workflows with approvals
  • 2SOPs and checks
  • 3registers of your own
  • 4jobs for your AI team
  • 4licences tracked

7-day free trial, no card needed.

What this solves

What an AC, fridge & washing machine repair business deals with today, and what MatruOS sets up for it

01Today

Mechanics criss-cross the city and do 4 visits where 7 were possible. Estimate disputes after the part is fitted.

02In MatruOS

MatruOS sets up 9 routines, 2 workflows, 3 registers and 4 licences for an AC, fridge & washing machine repair business, with an AI team that reads your own records and prepares the work.

03What changes

The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.

Where you sit

MatruOS starts from how your business earns

Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.

  1. Appliance brand and its service network
  2. independent repair shop beside it
  3. household

Your customers

  • Households
  • Small shops and offices
  • Brand service networks and service platforms (overflow calls)
  • Housing societies

Your suppliers

  • Electronic and refrigeration parts dealers (compressors, relays, PCBs, motors, backlight strips)
  • Refrigerant gas cylinder suppliers (R134a, R600a, R22)
  • Brand service networks (genuine parts for authorised work)

Credit and cash

Households pay cash or UPI on completion; brand and platform calls are paid monthly 30-45 days after claim; parts dealers give 7-15 days' credit to regulars

Daily cash from households covers parts bought the same day; brand-call money comes a month or more later and is often short-paid against rejected calls

Your screens use your words

  • OrderComplaint
  • ItemAppliance
  • InvoiceRepair bill
  • productSpare part
  • SupplierParts dealer

How it works

How MatruOS is set up for an AC, fridge & washing machine repair business

Set-up takes a few minutes. After that, you change only what is different in your business.

  1. Describe the business in one lineFor example "AC, fridge & washing machine repair", typed when you sign up.
  2. Recognised as an AC, fridge & washing machine repair businessRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
  3. Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
  4. Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.

Your AI team

What the AI team does for an AC, fridge & washing machine repair business

Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.

Operations head

Groups open complaints by area and drafts a visit route and parts list for each mechanic

Reads complaints register

Works it out and shows you

Support agent

Drafts written estimates, ready messages and the repair bill with warranty date

Reads complaints register and parts used

Asks you before sending

Accountant

Prepares the monthly claim per brand and lists unpaid and rejected calls with reasons

Reads brand and platform calls

Asks you before sending

Support agent

Finds sets ready for 30+ days and drafts reminders and the disposal notice

Reads complaints register

Asks you before sending

1 / 4

How you run

Your routines, already on a timetable

Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.

Every day4

  • 9:00 amPlan the day's home visits by areaCall desk · 3 steps
    1. 1List open complaints and group them by area
    2. 2Give each mechanic a route and the parts to carry
    3. 3Message customers the visit window
  • 10:00 amField visits and on-site repairMechanic · 3 steps
    1. 1Diagnose and quote before opening sealed parts
    2. 2Photo of the fault and the old part
    3. 3Take the set to the shop if bench work is needed, with a slip signed by the customer
  • 2:00 pmBench jobs in the shopOwner technician · 2 steps
    1. 1Work on TV boards, inverters and small appliances in the order of promised date
    2. 2Test each finished set for at least 30 minutes
  • 6:00 pmEstimates and ready messagesCall desk · 2 steps
    1. 1Send written estimates to customers who have not approved
    2. 2Send ready messages and the bill for finished sets

Every week1

  • SatUnclaimed sets noticeOwner technician · 2 steps
    1. 1List sets ready for more than 30 days
    2. 2Send reminder and disposal notice as written on the slip

Every month1

  • 3rdMonthly brand and platform call claimOwner technician · 3 steps
    1. 1List closed calls of last month by brand
    2. 2Attach job sheets and photos, send the claim
    3. 3Follow up rejected or short-paid calls

Every year1

  • FebYearly tool and safety checkOwner technician · 2 steps
    1. 1Check vacuum pump, gauge manifold and brazing kit
    2. 2Check insulation tester and earth tester

Workflows

Each stage goes to the person who handles it

Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.

Repair complaint to payment

  1. 1Complaint bookedCall desk
  2. 2Visited and diagnosedMechanic
  3. 3Customer approves estimateCall deskNeeds approval
  4. 4Repaired and testedOwner technician
  5. 5Paid and warranty givenMechanic

Brand overflow call to payment

  1. 1Call received from brand or platformCall desk
  2. 2Closed with job sheet and photosMechanic
  3. 3Claimed in the monthly billOwner technician
  4. 4Paid or rejectedOwner technician

Registers and SOPs

Your registers and standards

Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.

  • Complaints and jobs

    Complaint number · Customer name · Phone · Address and area · Appliance · Brand and model · Source · Mechanic

  • Parts used

    Date · Complaint number · Part · Cost · Charged · Old part kept for customer

  • Brand and platform calls

    Call ID · Brand or platform · Closed on · Rate · Claimed in month · Paid · Rejection reason

  • Fridge leak repair and gas charging

    A charge that holds and a safe job with flammable R600a

    6 steps with checks

  • Electrical safety test after repair

    No shock or fire from a repaired appliance

    4 steps with checks

Items and licences

Your first bill is right, and no licence lapses

Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.

ItemHSNGST
Home visit and diagnosis · visit99871518%
Fridge gas charging (single door) · job99871518%
Fridge compressor replacement · job99871518%
Washing machine PCB or motor repair · job99871518%
LED TV backlight repair · job99871518%
TV board repair · job99871518%
Mixer or iron repair · job99871518%
Gas stove servicing · job99871518%
Inverter repair · job99871518%
Brand or platform overflow call · call99871518%
Reconditioned fridge · piece841818%
  • Shops and Establishments registrationState labour department (Shops and Establishments Act)
  • Udyam (MSME) registrationMinistry of MSME (Udyam portal)
  • GST registrationGST department (GSTN)If it applies
  • Trade licenceMunicipal corporation or panchayatIf it applies

Your people

The people who run it, each with their own login

Each person sees the screens and reminders for the work they do.

Owner technicianDiagnoses hard faults, prices jobs, buys parts, deals with brand service networks.
MechanicMakes home visits, repairs on site, brings sets to the shop.
HelperCarries sets, cleans and tests, bench jobs on small appliances.
Call deskBooks complaints, sends mechanics, calls customers.

Not covered yet

  • Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
  • Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.

Questions people ask

How long does it take to set up MatruOS for an AC, fridge & washing machine repair business?

Type one line about your business when you sign up, for example "AC, fridge & washing machine repair". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.

Do I have to type all of this in?

No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.

Can I change the routines and workflows?

Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.

What does the AI team do without asking me?

It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.

Electronics and appliances

Other services in electronics and appliances

All 39 business types in electronics and appliances

Run an AC, fridge & washing machine repair business on one system Set up for your trade when you sign up.

Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.

Start freeBook a walkthrough
See plans and what each includes
Chat with the MatruOS team on WhatsApp, +91 97234 99901