Your customers
- Home users and students
- Small offices and shops
- Schools and colleges
- Clinics and hospitals
- Government offices
Electronics and appliances · Services
MatruOS for a computer & laptop repair or AMC business
Set up the way a computer & laptop repair or AMC business runs: counter repairs and upgrades; chip-level board repair; data recovery referrals; AMC fees (per system per year); parts sold under non-comprehensive AMC; on-call visits for non-AMC customers. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
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What this solves
What a computer & laptop repair or AMC business deals with today, and what MatruOS sets up for it
Today
AMC calls cross the response time because nobody sees them early. AMC bills raised late and government dues lag 60-90 days.
In MatruOS
MatruOS sets up 8 routines, 2 workflows, 3 registers and 8 licences for a computer & laptop repair or AMC business, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
Your suppliers
- Laptop parts dealers (screens, keyboards, batteries, chips)
- IT distributors (SSD, RAM)
- Data recovery labs
Credit and cash
Walk-ins pay on delivery; private AMCs pay yearly or quarterly in advance; government AMCs pay quarterly after the quarter, with security deposit; parts dealers 7-15 days
AMC money comes in instalments while engineer salaries are monthly; government payments can lag 30-90 days
Your screens use your words
CustomerClientOrderCallItemSystemInvoiceService billproductPartSupplierParts dealer
How it works
How MatruOS is set up for a computer & laptop repair or AMC business
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "Computer & laptop repair / AMC", typed when you sign up.
- Recognised as a computer & laptop repair or AMC businessRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a computer & laptop repair or AMC business
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Lists open calls with time left before the response limit and drafts engineer allocation by area
Works it out and shows you
Drafts AMC bills due with call summaries and lists unpaid bills by age
Asks you before sending
Lists AMCs ending in 60 days with call counts and parts cost, and drafts renewal quotes
Asks you before sending
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How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
9:30 amMorning call allocation
- 1List open AMC calls and today's preventive visits
- 2Assign engineers by area and skill
- 3Flag calls near the response-time limit
11:00 amCounter and bench repairs
- 1Diagnose new jobs and send estimates
- 2Repair approved jobs and test for 2 hours
6:30 pmEvening call closure
- 1Close calls with signed call sheets
- 2Message customers whose devices are ready
Every week
ThuAMC renewal offers
- 1List AMCs ending in 60 days with call history
- 2Send renewal quote
Every month
1stPreventive maintenance visits
- 1Clean, update and check each system as per the checklist
- 2Note systems likely to fail (disk health, battery)
1stQuarterly AMC billing
- 1Raise AMC bills due this month with call summaries
- 2List unpaid AMC bills and government payments pending
Every year
Feb, MarFinancial-year-end AMC and tender season
- 1Bid for institutional AMCs and GeM tenders starting April
- 2Collect pending government bills before 31 March
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
AMC breakdown call
- 1Call logged
- 2Engineer attends
- 3Part quote approved (non-comprehensive)Needs approval
- 4Closed with client signature
Counter repair job
- 1Received with accessories noted
- 2Estimate approvedNeeds approval
- 3Repaired and tested
- 4Delivered and paid
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
Service jobs
AMC contracts
AMC call log
Device intake and data privacy
No lost accessories and no misuse of customer data
Preventive maintenance checklist
Fewer breakdown calls
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| Laptop screen replacement | 998713 | 18% |
| Laptop keyboard replacement | 998713 | 18% |
| Laptop battery replacement | 998713 | 18% |
| Motherboard chip-level repair | 998713 | 18% |
| SSD upgrade with data transfer | 998713 | 18% |
| OS install and virus removal | 998713 | 18% |
| AMC non-comprehensive (per desktop per year) | 998713 | 18% |
| AMC comprehensive (per desktop per year) | 998713 | 18% |
| Printer AMC (per printer per year) | 998712 | 18% |
| On-call visit (non-AMC) | 998713 | 18% |
| SSD 512 GB | 8523 | 18% |
- GST registration
- Shops and Establishments registration
- Udyam (MSME) registration
- Trade licenceIf it applies
- GeM seller registrationIf it applies
- Professional tax registrationIf it applies
- PF registration (EPFO)If it applies
- ESI registration (ESIC)If it applies
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
OwnerSigns AMCs, prices jobs, handles chip-level work, chases payments.
Field engineerAttends AMC calls and preventive visits, fills call sheets.
Bench engineerCounter repairs, chip-level and board work, upgrades.
Call deskLogs calls, assigns engineers, updates customers, raises bills.
Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a computer & laptop repair or AMC business?
Type one line about your business when you sign up, for example "Computer & laptop repair / AMC". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Electronics and appliances
Other services in electronics and appliances
Run a computer & laptop repair or AMC business on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes