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Hotels, restaurants and travel · Services

MatruOS for a resort, homestay or farm stay

Set up the way a resort, homestay or farm stay runs: room nights (often with meal plans), F&B, banquets and per-plate function packages, venue and lawn hire, activities, spa, liquor service, vendor commissions on decor and DJ. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.

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Hotels, restaurants and travelReady when you sign up

  • 9routines on a timetable
  • 1workflows with approvals
  • 2SOPs and checks
  • 3registers of your own
  • 4jobs for your AI team
  • 14licences tracked

7-day free trial, no card needed.

What this solves

What a resort, homestay or farm stay deals with today, and what MatruOS sets up for it

01Today

Wedding instalments slip and balances are chased after the event. Function details lost between sales, kitchen and housekeeping.

02In MatruOS

MatruOS sets up 9 routines, 1 workflow, 3 registers and 14 licences for a resort, homestay or farm stay, with an AI team that reads your own records and prepares the work.

03What changes

The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.

Where you sit

MatruOS starts from how your business earns

Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.

  1. Resort
  2. (platform, agent, wedding planner)
  3. guest or family

Your customers

  • Families on weekends and holidays
  • Wedding families and planners
  • Corporates (offsites and conferences)
  • Travel agents and platforms
  • Social groups

Your suppliers

  • Grocery and HoReCa distributors
  • Meat and dairy suppliers
  • Liquor wholesalers
  • Linen and amenities suppliers
  • Decorators and DJ (panel)
  • Laundry
  • Maintenance contractors
  • Power and diesel

Credit and cash

Guests and families prepay or pay on schedule (weddings 25-30% at booking, 50% a month before, balance before check-out); corporates 30 days; platforms remit weekly net of 15-22%; suppliers 15-45 days

Wedding advances fund the season; weekdays and the off-season run at a loss in many resorts; capital-heavy with loans on land and buildings

Your screens use your words

  • CustomerGuest
  • OrderReservation
  • ItemRoom
  • InvoiceFolio
  • SupplierVendor
  • productPackage

How it works

How MatruOS is set up for a resort, homestay or farm stay

Set-up takes a few minutes. After that, you change only what is different in your business.

  1. Describe the business in one lineFor example "Resort / homestay / farm stay", typed when you sign up.
  2. Recognised as a resort, homestay or farm stayRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
  3. Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
  4. Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.

Your AI team

What the AI team does for a resort, homestay or farm stay

Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.

Operations head

Prepares the morning brief of arrivals, departures, occupancy, functions, VIPs, open complaints and maintenance issues

Reads reservations and guest register, event bookings and engineering log

Works it out and shows you

Sales executive

Builds the 14-day function schedule with covers, menus, decor, liquor licence and noise timing, and flags missing details to each department

Reads event bookings

Asks you before sending

Accountant

Lists wedding instalments due, corporate receivables and supplier payables, and drafts payment reminders

Reads event bookings, reservations and supplier bills

Asks you before sending and paying

Operations head

Reminds 90, 30 and 7 days before each licence, consent and safety certificate expires

Reads licence dates and engineering log

Works it out and shows you

1 / 4

How you run

Your routines, already on a timetable

Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.

Every day4

  • 7:00 amMorning department briefingGeneral manager · 2 steps
    1. 1Today's arrivals, departures, occupancy and functions
    2. 2VIPs, complaints from yesterday and maintenance issues
  • 8:00 amEngineering rounds (pool, STP, DG set)Chief engineer · 3 steps
    1. 1Pool chlorine and pH
    2. 2STP outlet clear; log flow
    3. 3DG set fuel and hours
  • 11:00 amCheck-out turnover and room readinessExecutive housekeeper · 2 steps
    1. 1Clean and inspect rooms vacated; release to front office by 14:00
    2. 2Linen count to laundry
  • 11:30 pmNight auditFront office manager · 2 steps
    1. 1Post room charges; match folios, POS and payments
    2. 2Check Form C filed for every foreign arrival

Every week2

  • TueWeekly function prospectus meetingBanquet and event sales · 2 steps
    1. 1Go through next 14 days' functions with all departments
    2. 2Confirm covers, menus, decor, liquor licence and noise timing
  • FriRate and channel reviewGeneral manager · 2 steps
    1. 1Pickup for next 60 days by channel; set weekend and long-weekend rates
    2. 2Check platform rate parity

Every month1

  • 7thMonthly P&L, collections and payablesGeneral manager · 2 steps
    1. 1Departmental P&L; food and beverage cost %
    2. 2Wedding instalments due, corporate receivables and supplier dues

Every year1

  • MarLicence renewals and safety auditsGeneral manager · 2 steps
    1. 1Liquor, FSSAI, health, music, fire NOC, pollution consent, lift and DG certificates
    2. 2Fire drill and fire system audit

Workflows

Each stage goes to the person who handles it

Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.

Wedding enquiry to settlement

  1. 1Enquiry and site visitBanquet and event sales
  2. 2Tentative hold with datesBanquet and event sales
  3. 3Contract signed and first advanceGeneral managerNeeds approval
  4. 4Menus, rooming list and decor finalBanquet and event sales
  5. 5BEO issued to all departmentsF&B manager and chef
  6. 6Functions heldF&B manager and chef
  7. 7Final bill settledGeneral managerNeeds approval

Registers and SOPs

Your registers and standards

Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.

  • Reservations and guest register

    Guest · Phone · Arrival · Departure · Rooms · Meal plan · Source · Foreign nationals

  • Event bookings

    Host family or company · Phone · Event dates · Functions · Guaranteed covers · Rooms blocked · Contract value · Paid so far

  • Engineering log

    Date · Area or room · Issue · Type · Reading or value · Closed

  • Resort safety and noise

    Guests safe; licences kept

    4 steps with checks

  • Guest register and Form C

    Meet police and immigration rules

    2 steps with checks

Items and licences

Your first bill is right, and no licence lapses

Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.

ItemHSNGST
Deluxe room night, up to Rs 7,500 · night9963115%
Pool villa night, above Rs 7,500 · night99631118%
Restaurant F&B (resort with tariff above Rs 7,500) · cover99633218%
Restaurant F&B (resort with all tariffs up to Rs 7,500) · cover9963315%
Wedding function per plate (veg) · plate99633418%
Lawn or banquet hall hire · function99721218%
Spa treatment, 60 minutes · session99972218%
Activities (zipline, ATV, games) · person99965218%
Liquor (per bottle, licensed bar) · bottle22080%
Guest laundry · piece99971218%
  • GST registrationGST department (GSTN)
  • FSSAI food licenceFSSAI (Food Safety and Standards Authority of India)
  • Fire NOCState fire and emergency services
  • Pollution consent (CTO)State Pollution Control Board
  • Health or eating-house licenceMunicipal health department
  • Shops and Establishments registrationState labour department (Shops and Establishments Act)
  • Liquor licenceState excise departmentIf it applies
  • Music licencePPL / IPRS / Novex (music played in public)
  • Tourism approvalMinistry or state department of tourismIf it applies
  • Police licenceCity police (licensing branch)If it applies
  • PF registration (EPFO)EPFO (Employees' Provident Fund Organisation)
  • ESI registration (ESIC)ESIC (Employees' State Insurance Corporation)
  • Packaged commodities registration (Legal Metrology)Legal Metrology department (Packaged Commodities Rules)If it applies
  • Insurance policyInsurance company

Your people

The people who run it, each with their own login

Each person sees the screens and reminders for the work they do.

General managerP&L, pricing, approvals, licences, owner reporting.
Front office managerReservations, check-in with ID and Form C, night audit, platforms.
Banquet and event salesWedding and corporate enquiries, contracts, BEOs, vendor panel.
F&B manager and chefMenus, kitchen, restaurant, banquets, food cost.
Executive housekeeperRooms, linen, laundry, public areas.
Chief engineerPower, DG set, STP and pool, fire system, room defects.

Not covered yet

  • Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
  • Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.

Questions people ask

How long does it take to set up MatruOS for a resort, homestay or farm stay?

Type one line about your business when you sign up, for example "Resort / homestay / farm stay". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.

Do I have to type all of this in?

No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.

Can I change the routines and workflows?

Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.

What does the AI team do without asking me?

It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.

Hotels, restaurants and travel

Other services in hotels, restaurants and travel

All 32 business types in hotels, restaurants and travel

Run a resort, homestay or farm stay on one system Set up for your trade when you sign up.

Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.

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Chat with the MatruOS team on WhatsApp, +91 97234 99901