Your customers
- Families and individual travellers
- Corporate clients
- Pilgrim and community groups
- Students going abroad
- Small exporters and traders
Hotels, restaurants and travel · Services
MatruOS for a travel agency
Set up the way a travel agency runs: service fees on air, rail and bus tickets; package margins; hotel booking commissions; visa, insurance and forex referral fees; corporate travel management fees. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
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What this solves
What a travel agency deals with today, and what MatruOS sets up for it
Today
Held bookings lapse or schedule changes are missed and clients reach the airport to find a changed flight. Corporate receivables grow past 60 days.
In MatruOS
MatruOS sets up 8 routines, 1 workflow, 3 registers and 8 licences for a travel agency, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
- Airline, hotel or DMC
- (consolidator)
- travel agency
- traveller
Your suppliers
- Airlines (through BSP or consolidators)
- IRCTC and bus portals
- Hotels and destination management companies
- Transport operators
- Visa centres and embassies
- Insurers
- Authorised forex dealers
Credit and cash
BSP settles weekly against a bank guarantee; consolidators give 7-15 days or prepaid wallets; customers prepay tickets; packages 25-50% advance and balance 15-30 days before travel; corporates 30-45 days
Ticket money moves through in days; customer advances fund package bookings; corporate credit and cancellations with delayed airline refunds tie up money
Your screens use your words
CustomerClientOrderBookingItemTicket or packageproductService
How it works
How MatruOS is set up for a travel agency
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "Travel agency", typed when you sign up.
- Recognised as a travel agencyRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a travel agency
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Lists held bookings near their deadline, schedule changes to tell clients about, and refunds pending; drafts client messages
Asks you before sending
Prepares the BSP reconciliation, corporate statements and an overdue list with reminders
Asks you before sending and paying
Lists departures with balance or documents pending and drafts reminders; drafts seasonal offers to past clients by their earlier trips
Asks you before sending
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How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
9:30 amSchedule changes and ticketing deadlines
- 1Check airline schedule change queues; tell affected clients
- 2Issue or release held bookings before their deadline
- 3Chase refunds pending over 7 days
10:00 amRail Tatkal window
- 1Keep passenger details ready; book only after the agent restriction period ends
6:30 pmConsolidator wallet and day sales
- 1Match tickets issued with wallet debits and client receipts
- 2Top up the wallet for tomorrow
Every week
MonWeekly BSP remittance and corporate statements
- 1Reconcile the BSP billing; fund the remittance on time
- 2Send corporate clients their statements
ThuPackage balance and documents follow-up
- 1List departures in the next 30 days with balance or documents pending
- 2Send vouchers and final itinerary once paid
Every month
7thGST and TCS returns
- 1Deposit TCS collected on overseas packages by the 7th; quarterly TCS return
- 2GSTR-1 by the 11th and GSTR-3B by the 20th; agent fees at 18%, packages at 5%
Every year
JunIATA, bank guarantee and Ministry of Tourism approval renewal
- 1Submit financial statements for IATA review; renew bank guarantee
- 2Renew Ministry of Tourism approval and IRCTC agent ID
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
Package enquiry to return
- 1Enquiry and itinerary
- 2Cost sheet and quote approvedNeeds approval
- 3Advance and documents received
- 4Suppliers booked
- 5Balance received and vouchers issued
- 6Trip done and feedback taken
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
Bookings and PNRs
Package files
Client and supplier ledger
Rail agent booking rules
Keep the IRCTC agent ID
Client money and refunds
No disputes and no BSP default
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| Air ticket service fee (domestic) | 998551 | 18% |
| Air ticket service fee (international) | 998551 | 18% |
| Rail e-ticket agent service charge | 998551 | 18% |
| Domestic holiday package (per person) | 998552 | 5% |
| International holiday package (per person) | 998552 | 5% |
| Pilgrim group package (per person) | 998552 | 5% |
| Hotel booking service fee | 998552 | 18% |
| Visa assistance fee | 998559 | 18% |
| Travel insurance (agent commission) | 997161 | 18% |
| Corporate travel management fee | 998551 | 18% |
- GST registration
- Shops and Establishments registration
- IATA accreditationIf it applies
- Tourism approvalIf it applies
- Money changer licence (RBI)If it applies
- IRDAI licenceIf it applies
- PAN
- TAN (tax deduction account number)
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
OwnerSupplier and airline relations, corporate accounts, pricing, BSP and bank guarantee.
Ticketing executiveAir, rail and bus bookings, changes, refunds, queue checks.
Holiday consultantItineraries and cost sheets, package sales, supplier bookings, group departures.
Accounts personBSP and consolidator reconciliation, client ledgers, GST and TCS.
Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a travel agency?
Type one line about your business when you sign up, for example "Travel agency". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Hotels, restaurants and travel
Other services in hotels, restaurants and travel
Run a travel agency on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes