Skip to content
Start free

Food and grocery · Shops and showrooms

MatruOS for a dark-store partner operator

Set up the way a dark-store partner operator runs: fee per order fulfilled (or a share of store sales) paid by the platform, sometimes with a minimum guarantee in the first months; incentives for picking speed, accuracy and availability. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.

Start freeBook a walkthrough

Food and groceryReady when you sign up

  • 11routines on a timetable
  • 2workflows with approvals
  • 2SOPs and checks
  • 4registers of your own
  • 4jobs for your AI team
  • 11licences tracked

7-day free trial, no card needed.

What this solves

What a dark-store partner operator deals with today, and what MatruOS sets up for it

01Today

Shrink and penalty debits on the payout that nobody checks. Unknown losses build up between audits.

02In MatruOS

MatruOS sets up 11 routines, 2 workflows, 4 registers and 11 licences for a dark-store partner operator, with an AI team that reads your own records and prepares the work.

03What changes

The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.

Where you sit

MatruOS starts from how your business earns

Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.

  1. Brand
  2. platform mother warehouse
  3. partner dark store
  4. rider
  5. consumer

Your customers

  • Quick-commerce platform (one principal)

Your suppliers

  • Landlord
  • Staffing agency or own hires
  • Rack and cold-room vendors
  • Power backup and AMC vendors
  • Housekeeping and security agencies
  • Packing material from the platform

Credit and cash

Platform settles weekly or monthly against a payout statement net of penalties; partner pays rent monthly in advance with 6-10 months' deposit; salaries monthly; agency staff monthly against invoice

Set-up Rs 30-80 lakh (deposit, racks, cold room, DG, fit-out) recovered over 18-36 months; monthly payroll and rent go out before the platform payout comes in

Your screens use your words

  • CustomerPlatform
  • ItemSKU
  • InvoicePayout invoice
  • employeeAssociate
  • SupplierVendor

How it works

How MatruOS is set up for a dark-store partner operator

Set-up takes a few minutes. After that, you change only what is different in your business.

  1. Describe the business in one lineFor example "Dark-store partner operator", typed when you sign up.
  2. Recognised as a dark-store partner operatorRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
  3. Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
  4. Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.

Your AI team

What the AI team does for a dark-store partner operator

Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.

Store keeper

Finds bins and SKUs where differences repeat, ranks them by value and shift, and suggests which to count and who to check

Reads inward and stock checks and platform stock reports

Works it out and shows you

Operations head

Prepares a one-page daily scorecard of orders, pick time, accuracy, availability and penalties, with the three things to fix today

Reads shift log, partner dashboard and complaints

Works it out and shows you

Accountant

Matches order counts and every debit with the store's own records, drafts disputes with evidence, and forecasts the next payout against rent and payroll

Reads payout statement, shift log and inward and stock checks

Asks you before sending

Accountant

Computes wages, overtime, PF and ESI from attendance, prepares the salary and challan files, and reminds due dates

Reads associates and shift log

Asks you before paying

1 / 4

How you run

Your routines, already on a timetable

Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.

Every day5

  • 6:00 amShift handover and opening checksShift lead · 5 steps
    1. 1Attendance and roster against expected orders
    2. 2Handhelds and printers charged and logged in
    3. 3Chiller and freezer read
    4. 4Read last shift's notes: shortages, complaints, pending returns
    5. 5Brief: picking target and focus items
  • 7:30 amReceive the warehouse inward slotInward associate · 4 steps
    1. 1Count crates against the stock transfer note
    2. 2Scan every unit; report short, excess and damaged on the system
    3. 3Put away by bin; chilled and frozen within 15 minutes
    4. 4Older dates to the front (FEFO)
  • 10:00 amDaily store metrics and penalty checkStore manager · 3 steps
    1. 1Orders, average pick and pack time, accuracy, and complaints from yesterday
    2. 2Penalties and incentives shown on the partner dashboard
    3. 3Pick the 3 worst items or pickers to fix today
  • 3:00 pmDaily cycle count of high-value and fast binsInward associate · 3 steps
    1. 1Count the bins the system lists (high value, high shrink)
    2. 2Record differences with reason
    3. 3Escalate any single difference above Rs 2,000 to the store manager
  • 10:00 pmExpiry and near-expiry sweepInward associate · 3 steps
    1. 1Pull dairy, bread and eggs at the end of their date
    2. 2List items inside the platform's near-expiry window for return or markdown
    3. 3Record write-offs on the system with photos

Every week1

  • TueWeekly payout reconciliationPartner (owner) · 3 steps
    1. 1Match orders in the payout statement with the store's own count
    2. 2Check every penalty and shrink debit against the inward and cycle count register
    3. 3Raise disputes with proof before the window closes

Every month3

  • 7thMonthly payroll, PF and ESIPartner (owner) · 4 steps
    1. 1Attendance and overtime from the shift log
    2. 2Pay wages by the 7th; at least state minimum wage
    3. 3Deposit PF and ESI by the 15th
    4. 4Professional tax and labour welfare fund where the state requires
  • 28thFull stock audit with the platformStore manager · 3 steps
    1. 1Freeze bins at the agreed time and count every unit with the platform auditor
    2. 2Sign the audit sheet only after checking the variance list
    3. 3Shrink above the allowance is debited to the partner
  • 15thFire safety, pest control and staff medical checksStore manager · 3 steps
    1. 1Fire extinguishers in date and exits clear
    2. 2Pest control done and logged
    3. 3New joiners' medical fitness on file

Every year1

  • MarRenew lease, fire NOC and licencesPartner (owner) · 3 steps
    1. 1Lease escalation and renewal date
    2. 2Fire NOC, shop licence and FSSAI licence renewed
    3. 3Contract labour licence renewed where 20 or more agency workers

Workflows

Each stage goes to the person who handles it

Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.

Shrink or penalty dispute

  1. 1Debit seen on payoutPartner (owner)
  2. 2Evidence pulledStore manager
  3. 3Dispute raisedPartner (owner)Needs approval
  4. 4Platform decisionPlatform city team (outside)
  5. 5ClosedPartner (owner)

Associate onboarding

  1. 1InterviewedStore manager
  2. 2Documents and police verificationStore manager
  3. 3Approved and wage fixedPartner (owner)Needs approval
  4. 4PF and ESI registeredPartner (owner)
  5. 5Trained on handheld and FEFOShift lead

Registers and SOPs

Your registers and standards

Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.

  • Shift log

    Date · Shift · Shift lead · Staff present · Orders packed · Average pick time (seconds) · Wrong or missing item complaints · Power cut minutes

  • Inward and stock checks

    Date · Type · Reference (STO or count number) · Units expected · Units found · Difference · Value of difference · Reason

  • Cold room log

    Date · Time · Chiller °C · Freezer °C · Checked by · Action taken

  • Associates

    Name · Phone · Role · Joined on · Monthly wage · UAN and ESIC numbers · Medical fitness done · Left on

  • Chiller and freezer control

    Keep dairy, frozen and chilled stock safe and avoid write-offs

    5 steps with checks

  • Inward and put-away

    Make system stock match shelf stock from the first minute

    5 steps with checks

Items and licences

Your first bill is right, and no licence lapses

Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.

ItemHSNGST
Order fulfilment service (per order) · order99859918%
Warehousing and storage service · month99672918%
Availability and speed incentive · month99859918%
Cold storage handling service · month99672118%
Last-mile rider coordination · order99859918%
  • GST registrationGST department (GSTN)
  • Shops and Establishments registrationState labour department (Shops and Establishments Act)
  • Trade licenceMunicipal corporation or panchayat
  • FSSAI food licenceFSSAI (Food Safety and Standards Authority of India)
  • Fire NOCState fire and emergency services
  • PF registration (EPFO)EPFO (Employees' Provident Fund Organisation)
  • ESI registration (ESIC)ESIC (Employees' State Insurance Corporation)
  • Professional tax registrationState professional tax office
  • Contract labour licenceLabour department (Contract Labour Act, or Labour Codes)If it applies
  • Weighing scale stampingLegal Metrology departmentIf it applies
  • Pollution consent (CTO)State Pollution Control BoardIf it applies

Your people

The people who run it, each with their own login

Each person sees the screens and reminders for the work they do.

Partner (owner)Lease and set-up, hiring, payroll, landlord, licences, platform reviews, payout reconciliation.
Store managerRuns the store day to day, platform metrics, audits, staff rosters.
Shift leadHandover, allocates pickers, watches pick time and accuracy, escalates stock issues.
Inward associateReceives warehouse trucks, scans and puts away, FEFO, cycle counts.
PickerPicks orders on the handheld within the target time.
PackerChecks and bags the order, hands it to the rider.
Platform city team (outside)Sets targets, sends stock, audits, decides payouts and penalties.
1 / 7

Not covered yet

  • Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
  • Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.

Questions people ask

How long does it take to set up MatruOS for a dark-store partner operator?

Type one line about your business when you sign up, for example "Dark-store partner operator". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.

Do I have to type all of this in?

No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.

Can I change the routines and workflows?

Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.

What does the AI team do without asking me?

It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.

Food and grocery

Other shops and showrooms in food and grocery

All 164 business types in food and grocery

Run a dark-store partner operator on one system Set up for your trade when you sign up.

Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.

Start freeBook a walkthrough
See plans and what each includes
Chat with the MatruOS team on WhatsApp, +91 97234 99901