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Fuel, energy and recycling · Services

MatruOS for a village water-supply operator

Set up the way a village water-supply operator runs: monthly fixed O&M fee or honorarium from the VWSC or PHED per scheme; repair jobs and new tap connections; collection share on user charges where the operator collects them. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.

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Fuel, energy and recyclingReady when you sign up

  • 9routines on a timetable
  • 1workflows with approvals
  • 2SOPs and checks
  • 4registers of your own
  • 3jobs for your AI team
  • 4licences tracked

7-day free trial, no card needed.

What this solves

What a village water-supply operator deals with today, and what MatruOS sets up for it

01Today

Households stop paying user charges and the operator goes unpaid. Complaints are noted on paper and forgotten.

02In MatruOS

MatruOS sets up 9 routines, 1 workflow, 4 registers and 4 licences for a village water-supply operator, with an AI team that reads your own records and prepares the work.

03What changes

The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.

Where you sit

MatruOS starts from how your business earns

Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.

  1. Source (borewell or bulk main)
  2. village scheme run by operator for VWSC
  3. household taps

Your customers

  • Village Water and Sanitation Committee (Pani Samiti) or gram panchayat
  • State PHED or rural water supply department
  • Multi-village scheme agencies

Your suppliers

  • Motor and pump repair shops
  • Pipe, valve and fitting dealers
  • Chlorine (bleaching powder or hypochlorite) suppliers
  • DISCOM (power bill paid by VWSC or PHED)

Credit and cash

Honorarium paid monthly by the VWSC from user charges and grants, often 1-3 months late; PHED contracts paid quarterly on verified bills; spares bought on cash or short credit

Small: operator advances cash for urgent repairs and waits for VWSC reimbursement; agencies wait for quarterly PHED bills

Your screens use your words

  • CustomerHousehold
  • OrderComplaint
  • ItemTap connection
  • InvoiceUser charge receipt
  • productService
  • SupplierVendor

How it works

How MatruOS is set up for a village water-supply operator

Set-up takes a few minutes. After that, you change only what is different in your business.

  1. Describe the business in one lineFor example "Village water-supply operator", typed when you sign up.
  2. Recognised as a village water-supply operatorRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
  3. Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
  4. Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.

Your AI team

What the AI team does for a village water-supply operator

Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.

Support agent

Lists open complaints by age and type, flags repeats in one ward and drafts replies to households

Reads complaint register

Asks you before sending

Accountant

Prepares the month's collection list, defaulters and the VWSC cash position after operator, power and repair payments

Reads user charge collection and pump operation logbook

Works it out and shows you

Operations head

Drafts the monthly O&M report for the Assistant Engineer with supply days, hours, complaints, tests and accounts

Reads pump operation logbook, complaint register, water quality tests and user charge collection

Asks you before sending

1 / 3

How you run

Your routines, already on a timetable

Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.

Every day3

  • 5:30 amMorning supply cyclePump operator · 3 steps
    1. 1Note energy meter, start the pump and fill the overhead tank
    2. 2Dose chlorine to the tank as per volume
    3. 3Open zone valves on the supply timetable; residual chlorine at a tail-end tap
  • 10:00 amDaily complaint roundPlumber or fitter · 2 steps
    1. 1Attend open complaints: leaks, no water, broken taps
    2. 2Close each in the register with date and action
  • 5:00 pmEvening supply cyclePump operator · 2 steps
    1. 1Pump on, tank filled, valves opened by zone
    2. 2Pump hours and power cuts written in the logbook

Every week1

  • WedWeekly field kit water testWater quality volunteer · 2 steps
    1. 1Test source, tank and two tail-end taps with the FTK
    2. 2Bacteria-positive samples sent to the district lab within 24 hours

Every month2

  • 5thMonthly user charge collectionVWSC secretary · 2 steps
    1. 1Collect user charges with receipts; list defaulters
    2. 2Pay operator, power bill and repairs from the VWSC account
  • 10thMonthly O&M report to the Assistant EngineerVWSC secretary · 2 steps
    1. 1Supply days, hours, complaints, water tests, collections and expenses
    2. 2Submit and file a copy

Every year1

  • MarYearly full lab test and social auditVWSC secretary · 2 steps
    1. 1Full BIS 10500 test of the source at a NABL lab (pre- and post-monsoon in many states)
    2. 2Gram sabha social audit of accounts

Workflows

Each stage goes to the person who handles it

Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.

Repair beyond the operator's limit

  1. 1Fault logged with estimatePump operator
  2. 2VWSC approves spendVWSC secretaryNeeds approval
  3. 3Repair donePlumber or fitter
  4. 4JE verifies (large repairs)PHED junior engineerNeeds approval

Registers and SOPs

Your registers and standards

Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.

  • Pump operation logbook

    Date · Pump on time · Pump off time · Hours run · Energy meter reading · Water supplied (kL) or OHT fills · Residual chlorine at tail end (mg/l) · Power cut hours

  • Complaint register

    Date · Household or ward · Complaint · Attended on · Action taken · Closed

  • User charge collection

    Month · Household tap number · Head of household · Amount due · Amount paid · Receipt number

  • Water quality tests

    Date · Point sampled · Test by · Residual chlorine (mg/l) · Bacteria (H2S strip) positive · Other parameters out (TDS, fluoride, nitrate, arsenic, iron) · Action

  • Chlorination and supply

    Safe water at every tap

    4 steps with checks

  • Water quality testing

    Catch contamination early

    5 steps with checks

Items and licences

Your first bill is right, and no licence lapses

Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.

ItemHSNGST
Scheme O&M fee per village (monthly) · month9994410%
Multi-village cluster O&M (per scheme per month) · month9994410%
Household user charge collected for VWSC · month22010%
New tap connection or shifting job · job9954630%
Leak repair job on distribution line · job9954630%
  • Government contractor registrationPWD, CPWD or the state works departmentIf it applies
  • Udyam (MSME) registrationMinistry of MSME (Udyam portal)
  • GST registrationGST department (GSTN)If it applies
  • Electrical contractor licenceState electrical licensing boardIf it applies

Your people

The people who run it, each with their own login

Each person sees the screens and reminders for the work they do.

VWSC secretarySets user charges, pays the operator, approves repairs, reports to the PHED Assistant Engineer.
Pump operatorRuns the pump on schedule, chlorinates, keeps the logbook, fixes small faults.
Plumber or fitterRepairs leaks, valves and taps, makes new connections.
Water quality volunteerTests water with field kits and sends positive samples to the lab.
PHED junior engineerGives technical guidance, verifies O&M bills, handles major repairs.

Not covered yet

  • Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
  • Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.

Questions people ask

How long does it take to set up MatruOS for a village water-supply operator?

Type one line about your business when you sign up, for example "Village water-supply operator". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.

Do I have to type all of this in?

No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.

Can I change the routines and workflows?

Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.

What does the AI team do without asking me?

It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.

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Run a village water-supply operator on one system Set up for your trade when you sign up.

Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.

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