Your customers
- Elderly patients and their families
- Patients referred by ENT surgeons
- Children (newborn screening and school referrals)
- ADIP and CSR camp beneficiaries
- Industrial workers with noise-induced loss
Health and pharma · Services
MatruOS for a hearing aid centre
Set up the way a hearing aid centre runs: hearing aid sales and fitting (main); audiometry and impedance test fees; batteries, domes and accessories; servicing, repairs and ear moulds; speech therapy sessions; ADIP and CSR camp fittings. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
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What this solves
What a hearing aid centre deals with today, and what MatruOS sets up for it
Today
Home trials not followed up and families decide to wait. Battery buyers drift to online sellers.
In MatruOS
MatruOS sets up 8 routines, 2 workflows, 3 registers and 7 licences for a hearing aid centre, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
- Brand maker
- national distributor
- hearing aid centre
- patient; ENT doctor refers
Your suppliers
- Hearing aid brand distributors
- Battery distributors
- Ear mould labs
- Audiometer service engineers
Credit and cash
Patients pay in full at fitting or through a card EMI; trial against a refundable deposit or ID; distributors give 30 days and sale-or-return on demo stock; ADIP camps paid by the agency after submission
Few large tickets a month (Rs 30,000-1.5 lakh each); batteries give small steady cash; demo stock is the main working capital
Your screens use your words
CustomerPatientOrderFittingItemHearing aidInvoiceBillproductDeviceSupplierDistributorJobTrial
How it works
How MatruOS is set up for a hearing aid centre
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "Hearing aid centre", typed when you sign up.
- Recognised as a hearing aid centreRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a hearing aid centre
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Lists trial patients to call on day 3 and at trial end, drafts the message to the family, and books fine-tuning visits due at 1 week, 1 month and 3 months
Asks you before sending
Estimates when each user's batteries run out from battery size and last purchase and sends a reminder with a home-delivery option
Works it out and shows you
Lists aids nearing warranty end, users due cleaning, aids at repair and demo aids outside the centre, and prepares the monthly demo stock reconciliation
Works it out and shows you
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How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
10:00 amRoom and audiometer check
- 1Biological listening check of the audiometer at 500, 1000, 2000 and 4000 Hz
- 2Room background noise acceptable; door and AC off during tests
- 3Clean and disinfect headphones, probe tips and otoscope specula
12:00 pmTrial and follow-up calls
- 1Call patients on day 3 of a home trial and note feedback
- 2Book fine-tuning visits due at 1 week, 1 month and 3 months
- 3Recover demo aids where the trial has ended
3:00 pmFittings and fine tuning
- 1Program to the audiogram with the fitting software; check comfort and feedback
- 2Teach battery change, cleaning and insertion to patient and family
- 3Record serial, ear, warranty and next visit in the device register
Every week
MonBattery and accessory reminders
- 1List users whose last battery card is due to run out
- 2Send a reminder with home delivery offer
ThuRepairs at the distributor and loaner aids
- 1Check status of aids sent for repair; chase those over 15 days
- 2Check loaner aids are with the right patients
Every month
1stWarranty and 6-monthly service list
- 1List aids with warranty ending in 60 days and offer extended warranty or check-up
- 2List users due 6-monthly cleaning
- 3Reconcile demo stock with the distributor
Every year
AprAnnual audiometer calibration and registrations
- 1Objective calibration of audiometer and impedance by an approved engineer
- 2Renew RCI registration (every 5 years) and shop licence as due
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
Test to fitting
- 1Hearing test done
- 2Recommendation and price explained
- 3Home trial with deposit
- 4Purchase decidedNeeds approval
- 5Fitted and taught
- 6Follow-ups done (1 wk, 1 mo, 3 mo)
ADIP scheme fitting
- 1Eligibility papers collected
- 2Assessment and audiogram
- 3Agency approvesNeeds approval
- 4Aid fitted at camp
- 5Claim submitted
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
Patient and audiogram
Device and warranty register
Trial log
Hearing test
A true audiogram and medical cases sent to the doctor
Hearing aid fitting and care
Aid the patient can use and keeps using
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| Pure tone audiometry | 999316 | 0% |
| Impedance audiometry (tympanometry) | 999316 | 0% |
| OAE or BERA (child) | 999316 | 0% |
| Digital BTE hearing aid (basic) | 9021 | 5% |
| Receiver-in-canal hearing aid (mid) | 9021 | 5% |
| Rechargeable RIC hearing aid (premium) | 9021 | 5% |
| Custom ear mould | 9021 | 5% |
| Hearing aid batteries (card of 6) | 8506 | 18% |
| Domes and wax filters | 9021 | 5% |
| Cleaning and service visit | 999316 | 0% |
| Speech therapy session | 999319 | 0% |
- Shops and Establishments registration
- Trade licence
- GST registration
- Professional tax registration
- Clinic registrationIf it applies
- Medical device registration or licenceIf it applies
- Udyam (MSME) registration
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
AudiologistHearing tests, recommends and programs aids, fittings and fine tuning, refers medical cases to ENT.
Front deskAppointments, trial deposits, billing, battery sales, reminders.
OwnerDistributor terms, demo stock, ENT tie-ups, camps and ADIP paperwork.
Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a hearing aid centre?
Type one line about your business when you sign up, for example "Hearing aid centre". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Health and pharma
Other services in health and pharma
Run a hearing aid centre on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes