Your customers
- Walk-in and booked patients
- Families on repeat visits
- Corporates (pre-employment and annual checks)
- Insurance TPAs (OPD cover, some)
Health and pharma · Services
MatruOS for a polyclinic
Set up the way a polyclinic runs: clinic share of consultation fees, procedure and dressing fees, pharmacy margin, lab collection commission or margin, ECG, imaging, vaccinations, health check packages, corporate contracts. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
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What this solves
What a polyclinic deals with today, and what MatruOS sets up for it
Today
Doctor-wise fees and the monthly share are worked out from paper and argued every month. Daily cash, UPI and card do not match the OPD register.
In MatruOS
MatruOS sets up 9 routines, 2 workflows, 3 registers and 14 licences for a polyclinic, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
- Patient
- polyclinic (front desk, doctors, pharmacy, lab collection)
- partner lab and hospital referral
Your suppliers
- Visiting consultant doctors
- Pharma distributor (medicines and consumables)
- Partner diagnostic lab
- CBWTF
- Equipment service (ECG, USG, autoclave)
Credit and cash
Patients pay at the desk by cash or UPI; corporates and TPAs pay in 30-60 days; distributors give 15-30 days; consultants paid monthly
Daily cash collections; consultants paid on the 5th to 10th of next month after TDS; medicines on distributor credit
Your screens use your words
CustomerPatientOrderAppointmentItemVisitInvoiceReceiptproductServiceSupplierVendor
How it works
How MatruOS is set up for a polyclinic
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "Polyclinic", typed when you sign up.
- Recognised as a polyclinicRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a polyclinic
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Confirms the day's consultant slots, sends booked patients their time and token, and offers another slot when a doctor is late or away
Works it out and shows you
Lists patients due for follow-up and reports ready, and drafts reminder messages with a booking link
Asks you before sending
Totals the day by doctor and service, matches collections with the register and flags gaps
Works it out and shows you
Lists medicines below minimum and expiring within 90 days, and drafts distributor orders and returns
Asks you before sending
Works out each consultant's patients, fees, agreed share and TDS under section 194J, and prepares statements and the payment batch
Asks you before sending and paying
1 / 5
How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
8:30 amMorning doctor-wise slot board
- 1Confirm which consultants are coming and their slot times
- 2Send booked patients their time and token number
- 3Tell patients if a doctor is late or on leave and offer another slot
8:45 amOpening checks (emergency tray and BMW)
- 1Check emergency tray, oxygen and expiry dates
- 2Fresh colour-coded bags in each room; yesterday's waste sealed for collection
9:00 amOPD shifts
- 1Morning OPD 09:00-13:00 and evening 17:00-21:00 by doctor slot
- 2Write follow-up date and referrals on each prescription
11:00 amFollow-up and report-ready messages
- 1Message patients due for follow-up today and tomorrow
- 2Tell patients their lab reports are ready and book a review
9:30 pmNight cash close by doctor
- 1Total fees by doctor and service; match cash, UPI and card
- 2Match OPD register entries with receipts
Every week
Mon 10:30 amWeekly pharmacy reorder and expiry check
- 1List medicines below minimum and expiring within 90 days
- 2Order from distributors; return near-expiry where the distributor allows
Every month
5thMonthly doctor payout with TDS
- 1Total each doctor's patients and fees from the OPD register
- 2Apply the agreed share; deduct TDS under section 194J; share the statement
- 3Pay by bank transfer and file TDS on time
Every year
Mar, SepAnnual renewals and flu vaccine drive
- 1Renew clinic registration, fire, trade licence and drug licence as due; file the BMW annual report by 30 June
- 2Run the flu vaccine drive in September-October
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
Patient visit
- 1Booked or walk-in token given
- 2Vitals taken
- 3Consultation and prescription
- 4Fee and pharmacy paid
- 5Samples collected and sent
- 6Report shared and follow-up booked
Consultant monthly payout
- 1Patient counts and fees totalled
- 2Share and TDS worked out
- 3Statement agreed by consultantNeeds approval
- 4Paid by bank and TDS deposited
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
OPD register
Doctor share ledger
Lab and imaging referral register
Bio-medical waste segregation and handover
Keep staff safe and the clinic compliant
Emergency tray and anaphylaxis readiness
Handle a reaction or collapse until the patient reaches hospital
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| GP consultation | 999312 | 0% |
| Specialist consultation | 999312 | 0% |
| Follow-up consultation (within 7 days) | 999312 | 0% |
| ECG | 999316 | 0% |
| Dressing or minor procedure | 999312 | 0% |
| Injection or nebulisation charge | 999312 | 0% |
| Lab test via partner lab (CBC average) | 999316 | 0% |
| Health check package | 999316 | 0% |
| Ultrasound scan | 999316 | 0% |
| Physiotherapy session | 999314 | 0% |
| Vaccine dose (sold with administration) | 3002 | 5% |
| Medicines at pharmacy counter | 3004 | 5% |
- Clinic registration
- Doctor's registration
- Bio-medical waste authorisation
- Trade licence
- Professional tax registration
- TAN (tax deduction account number)
- Shops and Establishments registrationIf it applies
- Fire NOCIf it applies
- Retail drug licence (Forms 20/21)If it applies
- PCPNDT registration (ultrasound)If it applies
- AERB licence (X-ray)If it applies
- GST registrationIf it applies
- PF registration (EPFO)If it applies
- ESI registration (ESIC)If it applies
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
Medical directorOwner-doctor, sees patients, sets doctor shares and rates, signs registers, handles complaints and emergencies.
Visiting consultantSees patients in fixed slots, prescribes and refers, signs case notes.
Front deskBooking, tokens, fees, OPD register, follow-up calls, WhatsApp.
NurseVitals, injections, dressings, ECG, vaccination, emergency tray.
PharmacistDispenses against prescriptions, keeps the drug register, orders stock.
Lab collection technicianCollects samples, labels and sends to the partner lab, hands reports.
Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a polyclinic?
Type one line about your business when you sign up, for example "Polyclinic". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Health and pharma
Other services in health and pharma
Run a polyclinic on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes