Your customers
- Foreign patients and attendants
- Hospital international desks
- Partner agents abroad
- Embassies and health ministries (sponsored patients)
Health and pharma · Services
MatruOS for a medical tourism facilitator
Set up the way a medical tourism facilitator runs: referral commission from hospitals on the patient's bill (agreed in writing), service packages to patients (airport pick-up, stay, cabs, interpreter, SIM), guest house and cab margins, teleconsult follow-up fees. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
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What this solves
What a medical tourism facilitator deals with today, and what MatruOS sets up for it
Today
Estimates from hospitals come late and in different formats. Hospitals delay or under-pay commissions.
In MatruOS
MatruOS sets up 8 routines, 1 workflow, 3 registers and 6 licences for a medical tourism facilitator, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
- Patient abroad
- partner agent
- facilitator
- hospital
- follow-up at home
Your suppliers
- Hospitals
- Hotels and service apartments
- Cab operators
- Interpreters
- Foreign exchange dealers
- Airlines and ticketing agents
Credit and cash
Patients pay hospitals directly with deposit; hospitals pay commission 30-60 days after the final bill; patients pay service package in advance
Costs (staff, guest house, airport runs) paid up front; commission arrives 1-2 months after discharge; currency moves affect patient budgets
Your screens use your words
CustomerPatientOrderCaseItemTreatmentInvoiceService billproductPackage
How it works
How MatruOS is set up for a medical tourism facilitator
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "Medical tourism facilitator", typed when you sign up.
- Recognised as a medical tourism facilitatorRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a medical tourism facilitator
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Puts each hospital's estimate into one comparison (package, stay, inclusions, doctor) and drafts it for the patient in their language
Asks you before sending
Drafts each family's daily update in Arabic, French, Bengali or English and flags bills over estimate
Asks you before sending
Makes commission invoices from discharged cases at the agreed rate and drafts follow-ups for overdue ones
Asks you before sending
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How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
9:00 amNew enquiries and reports to hospitals
- 1Translate and send each patient's reports to 2-3 hospitals
- 2Chase estimates pending over 48 hours
10:00 amHospital rounds with patients
- 1Go with patients to OPD, tests and ward rounds; explain each step
- 2Check the running bill against the estimate
7:00 pmEvening update to families abroad
- 1Send each family a short update in their language
- 2Flag any bill going over estimate to the owner
Every week
MonVisa and stay expiry watch
- 1List patients whose visa or stay ends in 15 days
- 2Get hospital letter for extension or FRRO registration
Every month
5thCommission invoices and follow-up
- 1Invoice each hospital for last month's discharged patients
- 2Follow up commissions over 60 days
20thFollow-up of patients back home
- 1Message patients 30, 90 and 180 days after return; book teleconsults
- 2Ask for a review or referral
Every year
AprNABH MVTF renewal and hospital agreement review
- 1Renew hospital agreements and commission rates in writing
- 2Pay NABH annual fee; apply for renewal 6 months before expiry
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
Enquiry to return home
- 1Reports received and translated
- 2Estimates compared and sent
- 3Patient picks hospitalNeeds approval
- 4Visa invitation and e-Medical visa
- 5Arrived and checked in
- 6Treated and discharged
- 7Returned home with summary
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
Patient cases
Stay and transport
Hospital commissions
Honest escort and billing
Win trust and repeat referrals
Visa and patient records
Keep patients legal and their data safe
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| International patient facilitation fee (hospital) | 998599 | 18% |
| Opinion and estimate from 3 hospitals | 998599 | 18% |
| Arrival package (airport pick-up and SIM) | 998555 | 18% |
| Interpreter (full day) | 998395 | 18% |
| Guest house stay near hospital | 996311 | 5% |
| Cab for hospital visits | 996601 | 5% |
| Visa invitation and documentation help | 998599 | 18% |
| Follow-up teleconsult coordination | 998599 | 18% |
- GST registration
- Shops and Establishments registration
- Udyam (MSME) registration
- Tourism approvalIf it applies
- IATA accreditationIf it applies
- PF registration (EPFO)If it applies
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
OwnerHospital agreements, partner agents abroad, pricing, NABH.
Case managerCollects reports, gets estimates, visa letters, tracks each case.
Interpreter and escortAirport, hospital visits, translation, daily help.
AccountsService bills, commission invoices, follow-ups.
Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a medical tourism facilitator?
Type one line about your business when you sign up, for example "Medical tourism facilitator". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Health and pharma
Other services in health and pharma
Run a medical tourism facilitator on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes