Your customers
- Self-paying patients
- Insured patients (cashless through TPA)
- PM-JAY and state scheme patients
- ESIC and CGHS beneficiaries
- Corporates
- Referring doctors' patients
Health and pharma · Services
MatruOS for a multi-specialty hospital
Set up the way a multi-specialty hospital runs: surgical and medical packages; bed, ICU and OT charges; consultant fees; emergency; in-house pharmacy, lab, imaging, dialysis and cath lab; PM-JAY, state scheme, insurer and corporate packages. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
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What this solves
What a multi-specialty hospital deals with today, and what MatruOS sets up for it
Today
Claims and scheme dues sit for months with unexplained deductions. Doctor payouts built in Excel each month; disputes delay payments.
In MatruOS
MatruOS sets up 9 routines, 2 workflows, 4 registers and 17 licences for a multi-specialty hospital, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
- Clinics, nursing homes and referring doctors
- hospital
- (tertiary centre for referrals)
- follow-up OPD and rehab
Your suppliers
- Pharma and surgical distributors
- Implant and stent suppliers
- Liquid oxygen supplier
- Visiting consultants
- Outsourced housekeeping and security
- Laundry
- CBWTF agency
- Equipment vendors
Credit and cash
Deposits at admission; TPA 30-90 days; PM-JAY and state schemes 30-180 days; ESIC and CGHS 3-12 months; distributors 45-90 days; implants on consignment; consultants paid monthly
Daily cash collections; most revenue on credit to payers; consultants paid on the 10th; salaries on the 7th; distributors stretched to 90 days
Your screens use your words
CustomerPatientOrderAdmissionItemServiceInvoiceFinal billproductPackageSupplierVendorJobCase
How it works
How MatruOS is set up for a multi-specialty hospital
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "Multi-specialty hospital", typed when you sign up.
- Recognised as a multi-specialty hospitalRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a multi-specialty hospital
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Shows beds by ward and status, lists patients advised discharge with papers missing, and forecasts admissions so the bed manager can plan
Works it out and shows you
Lists pending pre-auths, enhancements and queries by age, drafts replies from the case papers, and reports deductions per payer and reason
Asks you before sending
Drafts indents from use and stock, lists near-expiry items, and matches consignment implants used to patient bills
Asks you before sending
Prepares each consultant's monthly statement by case and share basis, holds shares on unpaid scheme cases as agreed, and computes TDS
Asks you before paying
Computes monthly NABH indicators (infection rates, falls, medication errors, returns to OT, mortality) and drafts the quality committee note
Works it out and shows you
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How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
8:00 amBed census and discharge planning
- 1Beds occupied, free and blocked by ward and ICU
- 2Discharges planned before noon; papers and claims started early
- 3Expected admissions from OPD, OT list and ER
8:30 amICU and ER handover
- 1Patient-by-patient handover with ventilator settings, drips and lines
- 2Check crash carts and defibrillators in every area
- 3Hand hygiene spot audit
10:00 amClaims desk daily run
- 1Send pre-auths for new cashless and scheme admissions within 1 hour
- 2Send enhancements and discharge approvals; answer queries
- 3Log every deduction with reason
8:00 pmEmergency triage and readiness
- 1Night roster of on-call consultants posted
- 2Oxygen manifold pressure and backup cylinders checked
Every week
Tue, FriPharmacy and implant stock review
- 1Order fast movers; check expiry within 90 days
- 2Reconcile consignment implants used with patient bills
Every month
5thMonthly doctor payouts
- 1Work out each consultant's share by case and basis
- 2Hold share on unpaid scheme claims as per agreement; deduct TDS
- 3Medical director approves before payment by the 10th
15thMonthly quality indicators
- 1Infection rates, falls, medication errors, return to OT, deaths
- 2Discuss in the quality committee and record actions
Every year
MarLicences, NABH and audits
- 1Renew registration, fire NOC, drug licence, AERB, PC-PNDT, lift and pollution consent as due
- 2Electrical and fire audit; NABH surveillance preparation
- 3BMW Form IV by 30 June
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
PM-JAY or cashless admission to settlement
- 1Beneficiary or policy verified
- 2Pre-auth raised on portal
- 3Pre-auth approvedNeeds approval
- 4Treatment and notes complete
- 5Discharge and claim submitted
- 6Query answered
- 7Settled and deduction logged
Doctor payout approval
- 1Cases and shares worked out
- 2Consultant checks statement
- 3Medical director approvesNeeds approval
- 4Paid with TDS
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
Admission and bed register
Claims desk register
Doctor payout register
Incident and quality register
Emergency triage
The sickest patient seen first, nobody turned away unstable
Hospital infection control
Fewer hospital-acquired infections
Claim file completeness
Claims paid without avoidable deductions
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| Emergency consultation | 999312 | 0% |
| OPD consultation (specialist) | 999312 | 0% |
| General ward bed | 999311 | 0% |
| Semi-private room | 999311 | 0% |
| Private room above Rs 5000 a day | 999311 | 5% |
| ICU bed | 999311 | 0% |
| Coronary angioplasty package (one stent) | 999311 | 0% |
| Total knee replacement package | 999311 | 0% |
| Dialysis session | 999311 | 0% |
| CT scan (in-house) | 999316 | 0% |
| Pharmacy sales to outpatients | 3004 | 5% |
- Clinic registration
- Nurse's registration
- Bio-medical waste authorisation
- Fire NOC
- Retail drug licence (Forms 20/21)
- AERB licence (X-ray)
- PCPNDT registration (ultrasound)
- NABL accreditationIf it applies
- FSSAI food licenceIf it applies
- Pollution consent (CTO)
- Shops and Establishments registration
- Trade licence
- Professional tax registration
- PF registration (EPFO)
- ESI registration (ESIC)
- GST registrationIf it applies
- Insurance policyIf it applies
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
Medical directorClinical quality, credentialing doctors, death and incident reviews, NABH lead.
Hospital administratorOperations, purchases, licences, staff, vendors, payer relations.
Nursing superintendentNurse rosters, ward and ICU standards, infection control with the team.
Emergency medical officerTriage and first care, MLC intimation, admissions at night.
Claims deskPre-auth, enhancement, discharge approval, claim files, query replies.
Pharmacy in-chargeStock, indents, implants, Schedule H1 and narcotic records.
AccountsBilling audit, doctor payouts, GST and TDS, vendor payments.
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Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a multi-specialty hospital?
Type one line about your business when you sign up, for example "Multi-specialty hospital". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Health and pharma
Other services in health and pharma
Run a multi-specialty hospital on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes