Your customers
- Roadside-assistance companies
- Motor insurers
- Car and two-wheeler dealers
- Workshops
- Fleet owners
- Police and municipal bodies
- Stranded drivers
Vehicles and garages · Services
MatruOS for a towing and roadside recovery business
Set up the way a towing and roadside recovery business runs: per-case towing fees from RSA companies and insurers, walk-in towing (base plus per-km), crane recovery jobs, police or municipal towing contracts, on-site jump-start and tyre help. Routines, workflows, registers, licences and an AI team that knows the work are ready when you sign up.
Ready when you sign up
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What this solves
What a towing and roadside recovery business deals with today, and what MatruOS sets up for it
Today
RSA companies reject or short-pay cases with missing photos or signatures. Monthly statements never match the operator's own log; nobody re-submits.
In MatruOS
MatruOS sets up 8 routines, 1 workflow, 3 registers and 10 licences for a towing and roadside recovery business, with an AI team that reads your own records and prepares the work.
What changes
The right person is reminded at the right time, approvals wait for whoever decides, and every licence has a renewal reminder. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Where you sit
MatruOS starts from how your business earns
Who you sell to, who you buy from, how credit moves and where you sit in the chain decide how your screens, reminders and reports are set up.
- Vehicle owner or RSA company
- towing operator
- workshop or dealer
Your suppliers
- Diesel pumps
- Recovery body and crane fabricator
- Tyre and battery dealers
- Insurers (vehicle insurance)
Credit and cash
Walk-in customers pay cash or UPI at drop; RSA companies and insurers pay monthly 30-60 days after case closure; police and municipal contracts pay quarterly
Diesel and driver wages paid daily or weekly while RSA money comes 30-60 days later; rejected cases (missing photos or signatures) are the biggest leak.
Your screens use your words
CustomerCallerOrderCaseItemTowInvoiceCase bill
How it works
How MatruOS is set up for a towing and roadside recovery business
Set-up takes a few minutes. After that, you change only what is different in your business.
- Describe the business in one lineFor example "Towing and roadside recovery", typed when you sign up.
- Recognised as a towing and roadside recovery businessRoutines, workflows, registers, items, licences and the AI team for this trade are set up for you.
- Bring your dataCustomers, items and balances come across from Zoho Books, Vyapar, Excel and others. For Tally, our team helps you move the data while Tally import is checked on the live app.
- Approve and runThe AI team prepares the routine work. A person approves anything that sends, pays, signs, files or deletes.
Your AI team
What the AI team does for a towing and roadside recovery business
Each job goes to a member of your AI team. It reads your own records and prepares the work. Anything that sends, pays, signs, files or deletes waits for a person's approval.
Suggests the nearest free truck of the right type for each case and flags cases at risk of missing the arrival promise or trucks with expired papers
Works it out and shows you
Checks each closed case for photos, odometer, signature and times and lists what is missing before upload
Works it out and shows you
Matches cases to each RSA statement, lists missing and short-paid cases, drafts invoices and re-submission notes
Asks you before sending
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How you run
Your routines, already on a timetable
Each routine has a time, a person and its steps with the checks that matter. MatruOS reminds the right person and keeps the record. Open one to see its steps.
Every day
8:00 amShift handover and vehicle check
- 1Check winch, hydraulics, straps, lights and beacon
- 2Note odometer and diesel; carry chocks, straps and reflective triangle
- 3Hand over open cases to the next driver
8:15 amLive dispatch board
- 1Assign each new case to the nearest free truck and share ETA with the RSA company
- 2Escalate any case where arrival will pass 45 minutes in the city
9:00 pmClose cases with proof the same day
- 1Check every closed case has pickup and drop photos, km and signature
- 2Upload proof on the RSA company's app or portal
Every week
Sat 5:00 pmWeekly driver payments and diesel tally
- 1Pay drivers' trip incentives and overtime
- 2Match diesel filled with km run per truck
Every month
2ndMonthly RSA and insurer billing and reconciliation
- 1Match own case log with each RSA company's case statement
- 2Raise invoices; list rejected or short-paid cases with reasons and re-submit
- 3Chase payments older than 45 days
10thMonthly check of permits, fitness and insurance
- 1List any tow vehicle papers expiring in the next 45 days and renew
Every year
MarAnnual empanelment renewal with RSA companies and police
- 1Renew RSA vendor agreements and rate cards; renew police or municipal contract bids
Workflows
Each stage goes to the person who handles it
Work passes stage by stage to the right person. Stages marked for approval wait for the person who decides.
RSA case from call to payment
- 1Case received and truck assigned
- 2Reached customer
- 3Loaded and towed
- 4Dropped with photos and signature
- 5Case closed on portal
- 6Billed and reconciledNeeds approval
- 7Payment received
Registers and SOPs
Your registers and standards
Registers hold the fields this trade records. SOPs carry the steps and checks, so work is done the same way every time.
Towing case log
Tow vehicle papers and service
Diesel and trip log
Safe loading and securing
No damage to the customer's vehicle and no injury
Case proof for payment
Every case gets paid with no rejection
Items and licences
Your first bill is right, and no licence lapses
Starter items arrive with unit, HSN and GST rate. The registrations this business usually needs are listed with a reminder before each one expires.
| Item | HSN | GST |
|---|---|---|
| Car towing, city flatbed (base up to 20 km) | 996793 | 18% |
| Car towing, extra km | 996793 | 18% |
| Two-wheeler pickup and drop | 996793 | 18% |
| Under-lift towing, car | 996793 | 18% |
| Crane recovery of overturned or fallen vehicle | 996793 | 18% |
| Heavy vehicle towing | 996793 | 18% |
| On-site jump-start or tyre change | 998714 | 18% |
| Police or municipal towing (per vehicle) | 996793 | 18% |
- GST registration
- Udyam (MSME) registration
- Shops and Establishments registration
- Vehicle permit
- Vehicle fitness certificate
- Insurance policy
- Government contractor registrationIf it applies
- Police licenceIf it applies
- PF registration (EPFO)If it applies
- ESI registration (ESIC)If it applies
Your people
The people who run it, each with their own login
Each person sees the screens and reminders for the work they do.
OwnerGets RSA and insurer empanelment, sets rates, approves big recoveries, collects payments.
DispatcherTakes calls and app cases, assigns nearest truck, tracks arrival times.
Tow driverDrives, loads and secures vehicles, takes photos and signatures.
Crane operatorRigs and lifts accident vehicles, works with police at the site.
AccountantBills RSA companies and insurers, reconciles case statements, pays diesel and wages.
Not covered yet
- Sending messages, bills and reminders on WhatsApp from MatruOS is not live yet. Today they go by link, QR code or email, and from your own phone in one tap.
- Live bank and UPI feeds are not connected yet. Upload a bank statement and MatruOS reads it into payments for you to confirm.
Questions people ask
How long does it take to set up MatruOS for a towing and roadside recovery business?
Type one line about your business when you sign up, for example "Towing and roadside recovery". MatruOS picks this business type and sets up everything on this page in a few minutes. You then get a 7-day free trial, no card needed.
Do I have to type all of this in?
No. The routines, workflows, registers, items, licences and AI team on this page arrive already set up. You change what is different in your business, and bring your customers, items and balances from Zoho Books, Vyapar, Excel and others, with our team's help for Tally data.
Can I change the routines and workflows?
Yes. Every routine, workflow, register and SOP is yours to rename, retime, switch off or add to. MatruOS keeps the rest of the system in step with your changes.
What does the AI team do without asking me?
It runs routine checks and prepares drafts. Anything that sends, pays, signs, files or deletes waits for a person's approval. The one exception you can choose is payment reminders, which go out on their own once you have checked them and switched them on.
Vehicles and garages
Other services in vehicles and garages
Run a towing and roadside recovery business on one system Set up for your trade when you sign up.
Describe your business once. MatruOS sets up your apps, brings in your data and puts Muni and the AI team to work, with your approval on every step that matters. 7-day free trial, no card needed.
See plans and what each includes